SecOps Manager

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

Welcome to the Global Product and Tech: CISO team at LivePerson! We are a global security team of 20 professionals located across North America and EMEA. We are seeking highly motivated individuals to contribute to shaping security initiatives and driving innovation. 

You’ll be successful at LivePerson if you are excited to take a security operations team to the next level. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself. 

You will: 

Leadership and Team Management:

• Build, mentor, and manage a high-performing international SecOps team, fostering a collaborative and growth-oriented environment.
• Define team goals, objectives, and key performance indicators (KPIs) aligned with the overall security strategy and risk focus areas established by the CISO.
• Allocate resources and oversee execution to ensure optimal team performance and project completion.
• Mentor team members on secure engineering principles, best practices, and internal career growth pathways.
• Leverage extensive domain knowledge and experience to ensure successful delivery of commitments inclusive of guiding teams, and unblock and preemping problems.

Security Operations:

• Oversee the day-to-day security operations, including monitoring security alerts, analyzing potential threats, and coordinating incident response and remediation activities.
• Develop, implement, and maintain security policies, procedures, and standards in the SecOps domain in partnership with the Governance Risk and Compliance (GRC) team.
• Manage and optimize security tools and technologies, such as SIEM, IDS/IPS, DLP, SOAR, CSPM, CWP, FIM, vulnerability scanners, threat intelligence, and endpoint detection and response (EDR) systems.
• Conduct regular security assessments, coordinate on penetration testing efforts, and manage remediation efforts.
• Support audits internal and external audits through evidence of controls and representation of capabilities via interviews
• Develop and maintain incident response plans and playbooks, and lead incident response exercises.

Security Engineering: 

• Oversee and approve  secure cloud architectures and configurations (e.g., AWS, Azure, GCP) .
• Automate security tasks and processes using scripting and automation tools.
• Evaluate and recommend new security technologies and solutions to enhance the organization's security posture.

Communication and Collaboration:

• Communicate security risks and recommendations to technical and non-technical stakeholders effectively.
• Collaborate with other departments to ensure security is integrated into all aspects of the business, inclusive of regular touchpoints to validate remediations
• Provide guidance to other departments regarding security best practices and guidelines

You have:

• 7 years of experience in information security, with a focus on security operations and engineering.
• 5 years of experience in a leadership or management role within a security team.
• Strong understanding of security principles, frameworks, and technologies.
• Hands-on experience with security tools and technologies (e.g., CSPM, CWP, EPP/EDR, Firewalls, IDS/IPS, SIEM, vulnerability scanners).
• Experience with cloud security (AWS, Azure, GCP).
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes), infrastructure as code (IaC), and continuous integration and continuous delivery (CI/CD).
• Familiarity with scripting and automation languages (e.g., Python, Bash).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication, interpersonal, and presentation skills.

Other Things to Know:

• This job includes being part of an on-call rotation for after-hours support.
• Critical thinking abilities are necessary.
• Attention to detail is required.
• You should be able to multitask, manage team tasks and meet deadlines.
• The ability to work independently with minimal supervision is important.

Benefits: 

The salary range for this role will be between $140,000 to $165,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: Access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com