Director of Messaging Strategy, Operations & Compliance

Role Overview

As Director of Messaging Strategy, Operations & Compliance, you’ll lead the teams responsible for ensuring the strategic health, regulatory integrity, and operational excellence of Postscript’s messaging platform. Reporting to the SVP of Legal & Messaging Strategy (member of the strategic leadership team), you’ll oversee two high-impact areas: (1) Messaging Operations – including phone number provisioning, channel selection (e.g. 10DLC, short code, toll-free, OTT), international routing, and partner management – and (2) Compliance Services – our customer-facing team that delivers value-add onboarding audits and operational compliance reviews.

This role will shape how Postscript sustains best-in-class message deliverability and regulatory readiness while deepening trusted relationships with carriers, compliance partners, and customers. You’ll collaborate cross-functionally across Product, Legal, Engineering, and Go-to-Market to help Postscript scale efficiently and compliantly.

This is a fully remote position based in the U.S., with occasional travel for internal planning and external meetings.

Key Responsibilities

• Lead Postscript’s overall messaging strategy across number provisioning, deliverability, channel mix, and global routing
• Oversee the Compliance Services team’s delivery of compliance audits, onboarding reviews, and live customer compliance guidance
• Create and oversee a customer-first, value-add and integrated customer experience with Compliance Services and work closely with the go-to-market team
• Own the team that manages number lifecycle operations and relationships with CPaaS vendors, aggregators, and major carriers
• Build and manage strategic plans for emerging channels (e.g., OTT messaging) and cross-border messaging needs
• Develop compliance playbooks and standard operating procedures in collaboration with Legal and Product
• Champion deliverability as a product pillar: advocate for infrastructure and roadmap decisions that improve throughput, message reach, and carrier trust
• Serve as a primary external representative for messaging strategy and compliance — including in carrier relationships and industry groups
• Define and monitor KPIs across deliverability, provisioning turnaround, regulatory compliance, and customer satisfaction
• Inspire, lead, and grow a high-performing team (~10 direct and indirect reports across Messaging Ops, Compliance Services, and internal tooling)

What We’ll Love About You

• 7+ years of experience in messaging, compliance, or platform operations within SaaS or telecom (CPaaS experience and/or work in a regulated SaaS is a plus, not a requirement)
• Demonstrated success in building or leading operational and/or compliance teams with a cross-functional remit
• Strong organizational skills with an outcome oriented approach
• Strategic mindset with the ability to zoom in and out — from tactical problem-solving to long-range planning
• Understanding of messaging infrastructure, regulatory standards (e.g., TCPA, CTIA), and deliverability fundamentals
• Deeply customer-empathetic: passionate about operationalizing compliance as a value driver, not just a guardrail
• Outstanding communication and leadership skills — able to collaborate and influence at all levels internally and externally
• Experience working with cross-functional partners such as Legal, Engineering, GTM and Product
• Familiarity with international carrier requirements and/or alternative messaging channels is a plus

What You’ll Love About Us

• Compensation: Salary range of USD $180,000–$230,000 base + bonus + equity (we do not have geo-based salaries)
• Growth: Help shape a core strategic pillar at a high-growth startup — with visibility across Product, Legal, Operations and GTM
• Impact: Your work will directly influence the reliability, reputation, and scalability of Postscript’s core messaging engine
• Flexibility: Fully remote with regular company offsites and quarterly team gatherings
• Benefits: Medical, dental, vision insurance (100% of employee premium covered); flexible PTO; 5-year exercise window on equity

Join us at Postscript to lead the future of compliant, customer-centric SMS messaging. If you’re excited about driving messaging excellence at scale and ensuring our customers communicate effectively and responsibly — we want to hear from you!