Offer summary

Qualifications:

2+ years of experience in technical support or IT helpdesk role., Strong understanding of Windows and Mac operating systems, networking concepts, and common IT hardware., Proficiency in troubleshooting software and hardware issues remotely., CompTIA A+ or Network+ certification is preferred..

Key responsabilities:

Manage support tickets and troubleshoot client issues effectively.

Maintain accurate documentation of support requests and solutions in the ticketing system.

Assist clients with IT system setup and configuration, including desktops, laptops, and printers.

Contribute to knowledge base writing and editing while fostering teamwork to achieve client goals.

Job description

Are you passionate about technology and providing exceptional support? We’re looking for a remote Technical Support & Dispatch with 2+ years of experience in technical support. Experience with ticketing systems and documentation is essential.

In this role, you will manage support tickets, troubleshoot client issues, and document solutions. Responsiveness is key, and while we provide training, we expect prior technical experience to help you quickly assist clients.
If you're ready to make an impact in a fast-paced, remote environment, we’d love to hear from you!

What you will do as a Technical Support & Dispatch

Incoming phone call dispatch – Effectively handle client calls and assign tickets.

Ticket creation – Maintain accurate documentation of support requests and solutions in the ticketing system.
Knowledge base searching – Identify and utilize resources to resolve client issues efficiently.
Basic technical triage and troubleshooting – Address initial issues and escalate as needed.

Possible Growth Opportunities/Role Expansion:

Troubleshoot and resolve a wide variety of technical issues related to PCs, Windows, software, and connectivity (including escalated tickets).
Perform routine system maintenance and updates.
Diagnosing and resolving technical issues through phone, chat, email, or remote access tools.
Assist clients with IT system setup and configuration, including desktops, laptops, printers, and mobile devices.
Educate clients on best practices for system use and cybersecurity.
Contribute to knowledge base (KB) writing and editing.
Foster teamwork and collaboration to achieve client goals and ensure effective technology solutions.
Align efforts with team and company goals for continuous improvement.

What We're Looking For

. Proven experience in a technical support or IT helpdesk role.
Strong understanding of Windows and Mac operating systems, networking concepts, and common IT hardware.
Proficiency in troubleshooting software and hardware issues remotely.
Familiarity with remote access tools (e.g., TeamViewer, LogMeIn, or similar).
Excellent communication and problem-solving skills.
Ability to work independently and manage time effectively in a remote environment.
CompTIA A+ or Network+ certification (preferred).

What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:

Competitive salary – Get paid for doing what you love!
Medical and dental insurance (with free dependent coverage!).
Group life insurance for peace of mind.
Paid time off (PTO) – Because work-life balance matters.
Outstanding career growth opportunities – Learn, advance, and develop your career.
A fun, innovative, and energetic team culture – Be part of a company that values its employees
Skills and leadership development to help you reach your full potential.
Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

Customer First – We are obsessed with delivering an exceptional customer experience.
Personal Accountability – We do the right thing and own our actions.
Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
Hungry – We bring passion, energy, and drive to everything we do.
Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Office Address
10th floor of Tower 1 Rockwell Business Center, Ortigas Ave., Pasig City

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