Offer summary

Qualifications:

Understanding of US-based insurances and prior authorization management., Previous experience in a medical office or virtual assistant role is preferred., Proficient in Microsoft Office, Zoom, and EMR systems., Strong organizational skills and excellent communication abilities..

Key responsabilities:

Handle eligibility and benefit verifications for physical therapy services.

Manage patient inquiries via phone and email, and schedule appointments.

Maintain accurate patient records and coordinate telehealth appointments.

Collaborate with medical staff to ensure efficient operations and manage daily schedules.

Job description

This is a remote position.

Join our client’s dynamic physical therapy practice dedicated to providing exceptional care to their patients. Virtual Rockstar is looking for a motivated and detail-oriented Medical Virtual Assistant to support our client’s growing team in Florida.

Responsibilities:

Handle eligibility and benefit verifications and prior authorization requests for physical therapy services.
Answer incoming phone calls and manage patient inquiries via phone and email.
Convert leads into new patients and schedule appointments effectively.
Manage the patient waitlist and coordinate appointment rescheduling.
Sort and assign faxes, ensuring timely processing.
Confirm patient appointments and maintain the appointment calendar.
Greet patients and provide directions within the facility when needed.
Collaborate with medical staff to manage daily schedules and ensure efficient operations.
Maintain accurate patient records and update files with insurance information.
Liaise with insurance providers to clarify coverage details.
Coordinate telehealth appointments and follow up with patients post-session.
Send personalized exercise and treatment plans to patients.
Manage referrals from other healthcare providers.

Requirements

Understanding of US-based insurances and obtaining accurate benefit information in addition to prior authorization management.
Previous experience in a medical office or virtual assistant role is preferred.
Proficient in Microsoft Office, Zoom, and EMR systems (Heno and Nectar experience is a plus).
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to maintain patient privacy and confidentiality.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.