Partner Delivery Readiness Director

Job Summary:

The Partner Delivery Readiness Director plays a critical role in enabling and supporting our Partners to successfully deliver Ping Identity solutions to our customers. This role focuses on ensuring that partners have the necessary training, knowledge, tools, and resources to successfully implement and support products or services. The Director collaborates closely with internal teams, including our Channel Sales, Sales & Technical enablement, Partner Solution Engineers, and Customer Success, to develop and execute strategies that drive Partner competency, expertise, delivery excellence, and overall business success. This role will also be responsible for the development of Partner Delivery Readiness processes and procedures, creation of consultant cookbooks, and escalation management. 

Key Responsibilities:

Partner Enablement & Readiness:

• Develop and execute partner training programs to enhance delivery capabilities.
• Ensure delivery partners have access to and understand our solution capabilities, delivery methodologies, and best practices.
• Assess partner delivery readiness and create action plans for capability improvements.
• Facilitate knowledge transfer through workshops, webinars, go-live retrospectives, and learning modules.
• Develop and deliver programs to enhance partner skills and expertise on Ping Identity products and services.

Delivery Excellence & Performance Management:

• Define Partner delivery performance metrics and establish report scorecards to drive mutual accountability and performance expectations.
• Monitor partner performance metrics and identify actionable opportunities to improve performance
• Serve as a trusted advisor and advocate for partners, helping them navigate challenges and achieve their business objectives.
• Foster a collaborative and supportive working environment between Ping and partner teams.
• Act as a liaison between partners and internal teams to ensure seamless and successful implementation of Ping Identity solutions.
• Act as escalation point to address issues, risks and satisfaction concerns as a result of Partner performance.

Collaboration & Stakeholder Engagement:

• Work closely with sales, solution engineers, customer success, and professional services teams to understand and assess partner capabilities
• Partner with Channel Sales to build and maintain strong relationships with key stakeholders within partner organizations.  
• Serve as a trusted advisor and advocate for partners, helping them navigate challenges and achieve their business objectives.  
• Foster a collaborative and supportive working environment between Ping and partner teams.  
• Act as a liaison between partners and internal teams to ensure seamless and successful implementation of Ping Identity solutions
• Act as escalation point to address issues and risks and satisfaction concerns as a result of Partner performance
• Coordinate closely with the Enablement, Training, and Partner Solution Engineering teams to provide the best enablement content for our delivery partners

Process Optimization & Program Improvement:

• Develop and refine delivery methodologies, tools, and templates for partner use.
• Leverage data and insights to provide input into partner programs and readiness initiatives.

Additional Responsibilities:

• Accelerate development of the Partner Delivery Readiness processes and procedures
• Harvest, refine, and distribute consultant cookbook and best practice guidance to partners
• Enablement representative from the Partner Delivery Readiness Team participate in the Knowledge and Content Coalition
• Escalation management: develop process and be primary escalation handler

Qualifications & Skills:

• Bachelor's degree in business, technology, or a related field.
• 15+ years of experience in a partner-facing role (partner enablement, professional services, or delivery management.), preferably within the software industry.
• Knowledge of cloud technologies, SaaS, or IT service management is a plus.
• Proven track record of successfully managing partner relationships
• Experience working with channel partners, system integrators, or service providers.
• Strong understanding of project management methodologies, service delivery frameworks, and best practices.
• Excellent communication, interpersonal, relationship management and presentation skills.
• Ability to work effectively in a fast-paced, collaborative environment.
• Knowledge of Ping Identity products and solutions is a plus.

The typical hiring range for this role is $180,000 - $220,000 in annual base compensation. Bonus and commission eligible roles will provide the opportunity to earn additional income based on performance against objectives. Candidate location and qualifications will be assessed to determine final compensation. In addition, our generous total rewards package includes health and wellness benefits, retirement savings plans, risk insurances, paid time off, parental leave, plus other supplemental offerings. For part-timers, your coverage will vary.