Offer summary

Qualifications:

BA/BS degree or equivalent practical experience, 2 years of experience in an HR Operations role, Experience with ServiceNow, Workday, and Greenhouse, Excellent written and verbal communication skills with a passion for exceptional customer experience..

Key responsabilities:

Communicate updates and guidelines on U.S. immigration to employees and management

Serve as the main point of contact for global mobility Tier 1 matters

Provide day-to-day coordination with cross-functional stakeholders and ensure quality assurance for global mobility programs

Act as the main point of contact for the client's team throughout their immigration and relocation lifecycles.

Job description

FocusKPI is looking for an HR/People Operations Specialist to join one of our clients, a high-tech SaaS company.

Work Location: Remote - anywhere in the US
Duration: 6-7 months contract
Pay Range: $20/hr to $25/hr

Responsibilities:

Communicate updates, recent policy changes, and guidelines on U.S. immigration to employees, HR, and management
Serve as the main point of contact for global mobility Tier 1 matters within the case management system, ServiceNow
Provide day-to-day coordination with cross-functional stakeholders (e.g. HRBPs, Recruiting, etc.) and quality assurance for global mobility programs and tasks - anticipating, escalating, and resolving issues and related matters as necessary
Act as the main point of contact for the client's team throughout their immigration and relocation lifecycles, and ensure an excellent employee experience at each stage of the process
Be responsible for end-to-end case management and monitoring of domestic mobility cases within ServiceNow
Work closely with external immigration counsel to ensure adherence to compliance, service level standards, and communication protocol
Provide ad hoc support for general HR Operations and HR Compliance

Qualifications:

BA/BS degree or equivalent practical experience
2 years of experience in an HR Operations role
Demonstrate success working in a high-volume and fast-paced environment
Experience with ServiceNow, Workday, and Greenhouse
Immigration/external vendor management
Experience as a paralegal or case manager in an immigration law firm environment is a plus
Excellent written and verbal communication skills with a passion for exceptional customer experience
Attention to detail and organization; able to balance multiple projects and deliver on SLAs on a daily basis
Microsoft Office Suite & Google Suite proficiency (PowerPoint, Word, Excel, Gmail, Google Sheets, Calendar, etc)
Strong interpersonal, teamwork, and organizational skills
Strong problem-solving skills with impeccable multitasking abilities
Detail-oriented, with the ability to efficiently troubleshoot and manage complex situations
US immigration experience preferred

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

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