Business Operations Coordinator

Work Schedule: This would be flexible hours as my business affairs can be slow all day and by the end of the day require immediate work. The Business Operations Coordinator will need to be flexible on jumping in and out.

• Full-time (40 hours per week)
  

Client Timezone: Australian Business Hours

Client Overview

Join a thriving construction services company that partners with leading builders across the region. This established business delivers critical services to the construction industry with a reputation for rapid response and reliable execution. With a strong market presence and proven business model, the company is now investing in operational excellence to support their next phase of growth.

Job Description

This is an exciting opportunity to take ownership of business operations and drive transformational change in a successful company. You’ll work directly with the business owner to optimize and streamline processes across multiple platforms, including Monday.com CRM, compliance systems, and customer service workflows. This role offers significant autonomy and the chance to make a real impact, as you’ll be instrumental in evolving manual processes into efficient systems while maintaining the company’s high service standards. If you’re passionate about operational excellence and enjoy bringing structure to complex workflows, this position offers immediate opportunity to shape the future of a growing business.

Responsibilities

• Manage and optimize end-to-end workflow processes in Monday.com CRM
  
• Coordinate customer inquiries from initial contact through service delivery
  
• Process compliance documentation and government notifications
  
• Oversee worker documentation and safety compliance processes
  
• Create and maintain standard operating procedures (SOPs)
  
• Monitor and improve system integrations across multiple platforms
  
• Provide data-driven insights and recommendations for process improvements
  
• Support scheduling and resource allocation for service delivery
  
• Manage customer communications and documentation requirements
  
• Implement and maintain quality control processes
  

Requirements

• Native-level English communication skills with excellent verbal and written abilities
  
• Proven experience with Monday.com and ability to optimize CRM workflows
  
• Strong technical aptitude and experience managing multiple software platforms
  
• Demonstrated ability to create and improve business processes
  
• Excellence in documentation and standard operating procedure creation
  
• Strong attention to detail and quality control mindset
  
• Ability to work independently and proactively suggest improvements
  
• Experience with video-based training tools and documentation
  
• Professional communication style for internal and external stakeholders
  
• Availability to work Australian business hours
  
• Minimum 2 years experience in operations coordination or similar role