Offer summary

Qualifications:

1-6 years of experience in maintaining and repairing lab instruments, with optical knowledge as a plus., Technical education preferred in Electronics or Electro Mechanical fields., Proficient in Windows Software and Microsoft Office applications., Additional language skills, particularly in Spanish, are advantageous..

Key responsabilities:

Diagnose and repair hardware and software issues at customer sites using diagnostic software.

Maintain customer relationships and provide problem resolution feedback.

Monitor and meet set KPI goals while managing service requests and scheduling.

Train on new product releases and document troubleshooting results in SalesForce.

Job description

Datacolor, a global leader in color management solutions, provides software, instruments and services to improve the precision, performance and efficiency of your color workflow. For over five decades, Datacolor has earned our reputation as a trusted leader by delivering unmatched capabilities that rapidly address the full spectrum of color challenges in textile and apparel, paint and coatings, automotive, plastics, photography and videography, and other industries.

Our global teams provide sales, service and support in over 100 countries throughout Europe, the Americas and Asia.

In order to support our business, we are looking for a Field Hardware Technician.

Position Summary:

You will perform the diagnostics and repair of instruments at customer's site within your designated territory.

Location:

This position covers services in California - Texas and will be Remote.

Essential Duties and Responsibilities:

This role will perform, but is not limited to the following responsibilities:

Diagnosing hardware and software problems involving connectivity, function and performance of instruments and their components by evaluating and analysing the symptoms and using diagnostic software
Solve problems, repair and maintain instruments at customers site
Research required information using available resources
Submit certification data for further processing
- PM Basic (Certificate)
- PM Plus (Certificate + spare parts)
- Colorcheck (Official isocertification)
- Calibration service (Colorcheck + White Tile)
Interact with customers in an appropriate manner to provide quotes & obtain payment information and provide problem resolution feedback
Follow up and make scheduled call backs to customers where necessary
Maintain customer relationships
Redirect problems to appropriate support resources
Keep inventory of used materials
Monitor and seek to meet set KPI goals
Detect upselling opportunities
Receive service requests from system
Compose a schedule from requests and meet confirmed commit dates
Train on new product releases and advanced servicing techniques
Keep proper administration in SalesForce according to standard processes and procedures
- Document problems
- Compose orders
- Register service requests
- Register test results from troubleshooting
Must maintain up to date knowledge on all Datacolor instruments and in addition possess working knowledge of:
- Spectro Auditor software
- Datacolor Tools QC software
- Windows MS Office applications
- SalesForce

Requirements/Qualifications:

1-6 years’ experience in maintaining and repairing lab instruments. Optical knowledge is a plus.
Proficient in Windows Software, working knowledge of PC (Microsoft Office, Windows).
Technical education preferred. (Electronics - Electro Mechanical)
Must be a team player and capable of working independently.
Additional Languages: Spanish, other languages are a plus.
Willingness to engage in frequent travel, must have reliable vehicle to drive to customer sites
Be able to travel to locations (dependent upon region of hire)

Our offer:

Datacolor offers our employees a comprehensive benefits package which includes:

Excellent health, dental & vision insurance, with options to fit you & your family’s needs.
Paid Time Off
Community Volunteerism Opportunities
Annual Bonus Potential for all FT Employees.
Company Matched 401k
Company Sponsored Employee Events

Our Core Values:

Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Team Work, Learning, Ethics and Passion.

Interested:

Want to work in a company focused on innovative color management solutions?
Looking for flexibility and autonomy in a global and diverse company?
Want to be able to make daily connections with people all over the globe?
Do you want to work in an open and informal atmosphere where your personal input is valuable?

Do not hesitate and join Datacolor if the answer is yes!

Datacolor is an Equal Opportunity Employer.

***Offers of employment made by the company are contingent upon satisfactory completion of one or all of the following: a background investigation, education verification, and reference check.***

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