IT Service Management Implementation Expert

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Solutions Architect

Job Qualifications:

Skills:

Analytical Thinking, Digital Transformation Initiatives, Information Technology Infrastructure Library (ITIL), ITSM, Management Process

Certifications:

None

Experience:

9 + years of related experience

US Citizenship Required:

Yes

Job Description:

Apply your expertise to advance the mission and optimize our business strategy and implementation of ITSM and Mission Delivery at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help us grow the business.

At GDIT, people are our differentiator. As a leader in IT Service & Technical Strategy, you will support the business strategy, driving efficiencies and improving mission success. Our work depends on a subject matter expert joining our team to strengthen our delivery of programs and align our proposals to customer requirements.  This role will actively advance our efforts for tailored delivery and enhance our capabilities for customer environments and provide interesting and compelling work for our employees.  

HOW AN IT SERVICE & TECHNICAL STRATEGY CONSULTANT WILL MAKE AN IMPACT

• Lead IT strategy and technical consulting engagements, aligning ITSM, Agile, and enterprise frameworks with business objectives through direct consulting efforts on new program wins.
• Drive end-to-end program delivery, ensuring seamless execution from planning to transition, enabling teams for long-term success.
• Facilitate technical and operational governance, ensuring compliance with industry best practices, ITIL, Agile, and ITSM frameworks.
• Assess organizational readiness and process maturity, ensuring teams are aligned with ITIL, Agile, facilitating workshops, and cross-functional discussions, aligning with customer goals.
• Assess organizational readiness and process maturity, ensuring teams are aligned with ITIL, Agile, and digital transformation initiatives.
• Serve as a visionary and technical strategist, driving alignment between ITSM, Agile, digital transformation initiatives, and mission objectives.
• Engage directly with Growth and Delivery teams to provide subject matter expertise in ITSM for active efforts across the Defense Division.
• Familiarity with multiple ITSM platforms (ServiceNow, BMC, Jira, etc.), ability to tailor implementations, optimize workflows, and advise on integration strategy and platform

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree or 4+ years of additional work in lieu of a degree
• Required Experience: 15+ years of progressive technical implementation, team leadership, and customer relationship experience. Deep knowledge in ITIL 4 practices (Incident, Problem, Change, Configuration, Knowledge, Event, etc.),
• Desired Technical Skills: ITSM Tools & Platforms (ServiceNow, BMC Helix/Remedy, or JIRA) especially ITSM, ITOM, ITAM modules. Experience with workflow and automation/integration across platforms. Broad technical literacy across infrastructure, platforms, integrations, and tools.
• Desired Certifications: ITIL Expert or Managing professional, Six Sigma Green Belt
• Security Clearance Level: Ability to obtain and maintain a Top Secret Clearance with SCI
• Required Skills and Abilities: Strong communication, analytical, and time management skills that enable innovative design and technical thought leadership in a fast-evolving environment.
• Preferred Skills: Experience working with Government Customers, specifically the US Military. 
• Location: Remote.  25-50% travel.
• US Citizenship is required

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $172,550 - $233,450. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans