Community Engagement Manager - European Region

About the Internet Society

The Internet Society (ISOC) supports and promotes the development of the Internet as a global technical infrastructure, a resource to enrich people’s lives, and a force for good in society. Our work aligns with our goals for the Internet to be open, globally connected, secure, and trustworthy. We seek collaboration with all who share these goals.

Together, we focus on building and supporting the communities that make the Internet work; advancing the development and application of Internet infrastructure, technologies, and open standards; and advocating for policy that is consistent with our view of the Internet.

About the Position

As Community Engagement Manager for the European Region, you will be responsible for engaging and mobilizing our chapters across the region in support of the Internet Society’s global mission. You will collaborate across teams with Internet Society and community experts to identify opportunities for collaboration that create impact towards our long-term strategic objectives (see also the Internet Society’s 2030 Strategy). In this role, you will nurture and strengthen our (currently) 31 chapters in the European region to create and maintain a strong community that can be effectively mobilized.

You will join the global Community Engagement Team that serves chapters, special interest groups, individual members, and organizational members around the world. 

This role has no supervisory responsibility.

Location

At this time, the Internet Society and Foundation can hire candidates who reside and are authorized to work in the following European countries: Belgium, Czech Republic, Denmark, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Serbia, and the United Kingdom.

This is a remote work opportunity within these countries.

Essential Duties and Responsibilities

As the Internet Society’s Community Engagement Manager for Europe, you will:

• Create and maintain trusted relationships with our chapter leaders and members in the region.
• Ensure an effective flow of information from both the chapters to the staff organization and vice versa.
• Act as internal advisor as to how to engage with our volunteer community in the region.
• Identify and actively create collaboration opportunities together with staff and community experts.
• Support and guide the execution of selected community-focused global workstreams in collaboration with others.
• Gather and share regional chapter success with staff and our global community.
• Serve as the primary point of contact for chapter leaders in Europe.
• Keep up chapter related data and records to build and maintain the basis for meaningful engagement.
• Support chapters in aspects linked to association management and governance as well as volunteer engagement.
• Other duties as assigned.

Desired Qualifications

• Approximately 5–7 years of relevant professional experience in the internet ecosystem, or equivalent combination of experience and knowledge.
• Demonstrated success in building, organizing, and mobilizing communities.
• Understanding of the geographic and cultural diversity within the European region.
• Proficiency in digital communications with a focus on driving inclusive online engagement.
• Experience managing projects from planning to completion.
• Proven ability to organize engaging events—both virtual and in-person—with diverse communities.
• Familiarity with the Internet ecosystem, basic Internet infrastructure, and regional digital topics.
• Ability to use sound judgment and practice diplomacy when collaborating with volunteer leaders and community members.
• Understanding of governance in community-based organizations and experience with volunteer engagement.
• Experience with tools such as Association Management Systems (e.g., Salesforce/Fonteva) and project management platforms (e.g., Smartsheet).
• Fluency in English (spoken and written) is required; additional European languages are an asset
• Commitment to the Internet Society’s mission, values and objectives.
• Comfort working with a globally distributed team across multiple time zones, cultures, and disciplines
• Ability to travel as needed.

What You'll Love About Us

• Make an Impact. We have an exciting vision and mission to bring the internet to everyone!
• Great Company Culture. We are a global team and live our values of collaboration, inclusion, respect, people and passion in all of our HR programs including our new recognition program!
• Holiday/Vacation. Generous paid time off and paid public holidays.
• Benefits. Based on local in-country guidelines.
• Give back. Get paid to volunteer in your community!
• Professional Development and Educational Benefits. Annual company contribution towards professional development or higher education.
• Flexible Work Models. Flexible work-from-home.

Compensation and benefits for this position will be paid in local currency and based on the country and geographic location’s local salary and benefits market data for the position. Exact pay will be based on factors including but not limited to relevant qualifications, experience, geographic location, education, business and organizational needs. 

The Internet Society is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, sexual orientation, color or any other protected class. Compensation and benefit package for this position will be competitively commensurate with the successful applicant’s qualifications.  Applications will be evaluated until the position has been filled. The list of applicants will not be posted publicly and will be reviewed in confidence by members of the evaluation committee.