IT Change Specialist - Tempus

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an IT Change Specialist within PNC's Tempus Technologies organization, you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We’re committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers’ business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do.

As an IT Change Specialist, you should have a deep understanding of IT change management principles and practices, with a proven track record of successfully implementing and managing changes within complex IT environments. Responsibilities include:

· Develop and maintain comprehensive change management policies, procedures, and processes to ensure the effective planning, implementation, and tracking of IT changes.
· Collaborate with cross-functional teams to assess proposed changes, identify potential impacts, and develop risk mitigation strategies.
· Facilitate change review meetings to evaluate change requests, prioritize changes based on business needs, and obtain necessary approvals.
· Update to reference NTCC, Privileged Access,
· Coordinate and communicate change implementation plans, including timelines, resource requirements, and dependencies, to all relevant stakeholders.
· Manage the execution of approved changes, ensuring adherence to established processes and minimizing disruption to ongoing operations.
· Monitor and track the progress of changes throughout the entire lifecycle, identifying and addressing any issues or deviations from the plan.
· Conduct post-implementation reviews to evaluate the effectiveness of changes, capture lessons learned, and drive continuous improvement.
· Provide guidance and support to project teams and stakeholders on change management best practices and methodologies.
· Act as a liaison between IT teams, business units, and external vendors to facilitate effective communication and collaboration during change initiatives.
· Stay current with industry trends and emerging technologies related to change management, recommending enhancements to existing processes as needed.

Key Relationships:
· IT Managers
· IT Teams
· Mnemonic/Application Owners
· IT Change Management Manager

Preferred Qualifications:
· Proven experience in a change management role.
· Strong understanding of change management principles, methodologies, and frameworks (e.g. ITIL).
· Excellent analytical and problem-solving skills, with the ability to assess complex situations and make sound decisions.
· Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
· Proficiency in project management tools and software.
· Relevant certifications (e.g. ITIL Foundation, Prosci Change Management)

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Leads one or more consulting engagement modules to understand, analyze, develop and recommend Organizational Change (Org Chg) solutions.
• Works closely with clients to define the business problem, issues and planned approach for one or more Org Chg engagement components.
• Oversees performance of Org Chg engagement data collection, research and reporting activities and staff. Coaches junior team members and clients.
• Leads analyses and solution development for key Org Chg engagement module(s). Performs more complex activities.
• Provides recommended Org Chg solutions. Works with senior consultants / managers to develop and deliver client presentations.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Account Management, Atlassian, Client Counseling, Competitive Advantages, Deliverables Management, Design Thinking, Employee Relationships, Information Technology Infrastructure Library (ITIL), IT Change Management, Organizational Culture Change, Prosci Change Management, Results-Oriented

Competencies

Accuracy and Attention to Detail, Consulting, Effective Communications, Managing Multiple Priorities, Organizational Change Management, Organizational Savvy and Politics, Problem Solving, Project Management

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $55,000.00 – $118,170.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/23/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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