IT Support Analyst

We are looking for an IT Analyst to support and implement functional and cost-efficient IT systems. IT Analyst responsibilities include onboarding new users through backend identity provider, managing user access, exporting compliance reports through JAMF, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, we’d like to meet you. Your goal will be to leverage tech solutions to meet organizational needs.

Responsibilities

• Integrate multiple systems and reconcile needs of different teams
• Onboarding/offboarding users: creating email addresses, granting/revoking access to messaging apps, managing tools
• Generating reports on system performance, monitoring compliance (SOC2, PCI, etc)
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Design efficient IT systems to meet business and technology needs

Requirements

• Proven experience as an IT Analyst, IT Consultant or similar role
• Must have experience managing JAMF, Atlassian stack, and Mac OS
• Experienced in compliance reporting
• Knowledge of databases, system security and troubleshooting