Offer summary

Qualifications:

Bachelor's degree in a relevant technology field or equivalent experience required., Two or more years of relevant IT service management or operations experience is required., ITIL foundations or higher certification required within 6 months of start date., Advanced knowledge of IT services, business processes, and excellent communication skills are essential..

Key responsabilities:

Enhance service management practices to support IT policies and standards.

Define, develop, and report KPI metrics to measure performance against ITIL practices.

Create, review, maintain, and implement ITSM processes and procedures.

Act as a process owner or manager, ensuring effective service delivery and improvements.

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is REMOTE.

FTE: 1.000000

Shift: Flexible 7 am to 5 pm CST

Job Summary:

Responsible for enhancing the service management practices to ensure Froedtert Health IT is providing and supporting agreed upon policies/standards, processes, and procedures. This role defines, develops, and reports the KPI metrics to measure performance against ITIL practices such as service level agreements, incident management, operational level agreements and implements improvements as needed. Responsible for the creation, review, maintenance, and implementation of ITSM processes and procedures.

Other information:

EXPERIENCE DESCRIPTION:

Two or more years of relevant IT service management or operations and business experience is required.

Performing as process owner or process manager level.

Highly preferred candidates with experience within IT service request catalog, knowledge management, and end user experience processes.

Experience In a Hospital Or Healthcare Setting Is Preferred.

EDUCATION DESCRIPTION:

Knowledge of computer/network principles at a level normally acquired through completion of a Bachelors degree in a relevant technology field or acquired through a combination of education and experience is required.

SPECIAL SKILLS DESCRIPTION:

Advanced knowledge of one or more IT services, business processes, contract management, and policy management.
Excellent communication, negotiation, troubleshooting, and presentation skills.
Advanced knowledge of reporting, statistical principles, and processes.
Ability to interact with all levels of organization.
Ability to document and maintain process documentation. Excellent follow-through from initiation to conclusion.
Customer focused, Action oriented, Resourcefulness, Ensures accountability, Drives results, Strong communication skills, Plans and aligns Instills trust, Team player, Tech savviness, Communication skills, Focus, Organizational skills, & Strong work Ethic
Resource for other team members
Manages complexity, Persuades, Adaptability, & Mentor.

LICENSURE DESCRIPTION:

ITIL foundations or higher certified is required within 6 months of start date.

Perks & Benefits At Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

Paid time off
Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
Academic Partnership with the Medical College of Wisconsin
Referral bonuses
Retirement plan - 403b
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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