Match score not available

IT Technician I / II (US Remote)

extra holidays - fully flexible
Remote: 
Full Remote
Salary: 
44 - 44K yearly
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Experience with Windows and Mac OS troubleshooting., Prior experience in Helpdesk support or similar role., Skilled in application troubleshooting and PC deployments., Proficient in supporting Office 365 and various business applications..

Key responsabilities:

  • Provide onsite and remote IT support.
  • Resolve technical issues related to workstations and applications.

Intelligent Technical Solutions logo
Intelligent Technical Solutions Cybersecurity SME http://www.itsasap.com/
201 - 500 Employees
See all jobs

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I / II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic networking troubleshooting related to desktop connectivity.
  • Answer incoming Quick Fix calls from clients.

Job Qualifications

  • Experience with Windows and Mac OS troubleshooting.
  • Prior experience in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Valid driver's license and access to a vehicle for client visits.

Job KPI's

  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets
  • CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates start at $23 per hour and may vary by experience and location.

 Benefits:

  • Paid US Holiday
  • Paid Time Off
  • Comprehensive Health Plans
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Retirement Security
  • Health & Wellness Program
  • Salary Advancement

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Cybersecurity
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Detail Oriented
  • Problem Solving

IT Support Specialist Related jobs