Senior Research Consultant

The Opportunity

As our Senior Experience Research Consultant on our Consulting Services team, you will act as a trusted advisor and research expert, helping clients embed experience research into their organizations via UserTesting. You will guide customers in developing scalable research strategies, driving adoption, and surfacing meaningful insights that influence critical business decisions.

At this level, you will lead complex research initiatives, mentor junior consultants, and enhance research operations for top brands. You will work closely with both our customers and internal teams to ensure customers gain maximum value from UserTesting, establishing best practices and embedding research within their workflows.

We are looking for a strategic thinker and problem solver who is passionate about helping companies build customer empathy, operationalize research, and elevate research maturity across teams.

Other responsibilities include:

• Act as a trusted research partner, guiding customers in building and scaling their research capabilities.

• Bring business acumen and strategic thinking to discussions, aligning research initiatives with customer business goals.

• Lead complex research projects or programs, providing guidance to internal stakeholders and customers.

• Plan and facilitate workshops and training sessions on key topics such as scaling research, measuring impact, and research operations.

• Enable customers on UserTesting methodologies, platform features, and best practices, tailoring recommendations based on their specific needs and research experience.

• Mentor and support junior consultants, helping them develop research skills and consultative approaches.

• Drive adoption of UserTesting by embedding research within customers' product and design processes.

• Collaborate with Customer Success and Account Teams to support customer retention and growth.

• Provide expertise on research methodologies, study design, analysis, and storytelling, ensuring high-quality and impactful insights.

What we're looking for

• Extensive experience in user experience research or research consulting with strong expertise in qualitative and quantitative research methodologies (e.g., usability testing, click testing, card sorting, tree testing, moderated interviews, concept testing).

• A deep understanding of how research drives business outcomes and product decisions and experience embedding research within different stages of the product development lifecycle.

• Proven ability to train and educate teams on research best practices and methodologies.

• Familiarity with remote user testing tools, including UserTesting or similar platforms.

• Experience mentoring and coaching junior consultants and researchers.

• Excellent facilitation and presentation skills, comfortable leading discussions with internal teams and customers.

• Willingness to travel occasionally for customer on-sites, workshops, or events.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.