Business & Operational Resiliency Senior Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

Role support business continuity related activities to ensure business continuity planning, awareness and readiness across all businesses. Primary activities include assisting business areas with continuity planning and preparing for and responding to new and emerging risks. The individual will also assist in coordinating response during a contingency event, including summarizing and transforming complex issues into meaningful information and visualizations to inform response efforts

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Assists in the development of business continuity and disaster recovery plans; oversees testing, emergency response, and recovery.
• Supports business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Provides support and expertise during live events.
• Conducts, communicates, and maintains business continuity lifecycle.
• Monitors and reports on the compliance of business continuity processes, readiness, events and exercise results. Supports businesses in relationships with audit and government regulators on business continuity issues.
• Develops, enhances and disseminates information on continuity processes, standards and initiatives. Provides support for the development and delivery of training on business continuity.
• Consults with CNA`s business areas on their business continuity plan and provides guidance to ensure robust contingency planning.
• Provides high-level analysis on testing activities and project initiatives within the business continuity program (Example - contingency tests, “table top” exercises and scenario planning) to enhance enterprise management reporting; ensures follow-up on resulting action items.
• Supports maintenance of business continuity information including business area recovery plans, emergency response procedures, business continuity scenarios, and contact information in CNA’s enterprise planning repository.
• Briefs and advises assigned business and IT teams on current business continuity initiatives and projects.
• Provide support for business and IT teams in the event of a significant business disruption including the ability to summarize and transform complex issues and data into meaningful information and visualizations to inform response efforts and essential decision makers.
• Stay apprised of industry best practices and share information with colleagues and management.
   

Reporting Relationship

Typically Director or above
 

Skills, Knowledge & Abilities

• In-depth working knowledge of the organization and a clear understanding of the company's key functional processes and resources
• Senior level knowledge and understanding of current business continuity planning techniques and technologies, risk analysis and business impact analysis methodologies.
• Strong knowledge of systems and services supporting data processing, and data and voice telecommunications
• Excellent analytical and problem solving skills, with ability to effectively plan and direct multiple projects and project teams
• Solid interpersonal, presentation, verbal and written communication skills, with the ability to interact effectively with internal and external business partners
• Ability to exercise professional judgement and assume responsibility for decisions which have an impact on people, costs, and the delivery of services
• Ability to remain professional and unemotional in potentially difficult emergency situations
• Advanced computer skills including Microsoft Office suite and other business related software systems.
   

Education & Experience

• Bachelor's Degree in Business, Computer Science, or related discipline, or equivalent work experience.
• Typically a minimum of 3-5 years relevant experience with business continuity, disaster recovery, or risk management.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.  For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.