German Speaking Customer Support for Online Pharmacy & Telemedicine Department

Patrique Mercier Recruitment FR is committed to connecting talented professionals with rewarding career opportunities. We are currently looking for a German Speaking Customer Support Representative for our Online Pharmacy & Telemedicine Department. This role is perfect for individuals who are passionate about health and wellness, and who excel in providing outstanding customer service to German-speaking clients navigating their telemedicine and pharmacy needs.

Responsibilities

• Provide high-quality customer support to German-speaking clients regarding online pharmacy services and telemedicine via phone, email, and chat.
• Assist customers with inquiries related to medication orders, telemedicine appointments, and health-related questions.
• Effectively handle and resolve customer issues, complaints, and concerns to ensure a positive experience.
• Accurately document customer interactions and follow up on outstanding queries in a timely manner.
• Collaborate with healthcare professionals and pharmacy staff to answer questions and provide accurate information.
• Educate customers on how to use telemedicine services and navigate online pharmacy platforms.
• Gather and relay customer feedback to contribute to service improvements and quality assurance.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, ideally in the healthcare or pharmacy sector.
• Strong communication skills and a customer-centric approach.
• Detail-oriented with the capacity to multitask in a fast-paced environment.
• Proficient in using CRM software and standard office tools.
• Ability to empathize with customers and provide clear, accurate information.
• Flexibility to work varied hours, including evenings and weekends if required.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks