Spanish Speaking Customer Support for Logistics & Shipping Department

Patrique Mercier Recruitment FR is committed to connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Logistics & Shipping Department. This role is ideal for individuals who are passionate about customer service and have a keen interest in logistics and shipping operations.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding logistics and shipping services through phone, email, and chat.
• Assist customers with inquiries related to shipments, tracking, customs, and company policies.
• Effectively resolve customer complaints and issues to enhance client satisfaction.
• Accurately document customer interactions and ensure timely follow-up on inquiries.
• Collaborate with internal teams to address customer needs and streamline service processes.
• Keep abreast of shipping regulations and best practices to provide accurate information to clients.
• Gather customer feedback to identify areas for improvement in service delivery.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably within logistics or shipping industries.
• Strong communication skills and a customer-centric approach.
• Detail-oriented with excellent organizational skills.
• Familiarity with CRM systems and standard office applications.
• Strong problem-solving abilities and the ability to work independently.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks