Offer summary

Qualifications:

Bachelor’s degree or equivalent 1-2 years work experience in a similar role., 1-2 years of applicable work experience at a B2B SaaS company or in the software industry., Strong proficiency in Microsoft Word and enterprise software solutions., Exceptional attention to detail and proofreading skills..

Key responsibilities:

Configure products for clients and address technical inquiries.

Convert and input Microsoft Word documents into the Authorium solution while preserving original content and formatting.

Collaborate with team members to meet project deadlines and ensure quality assurance standards are met.

Troubleshoot and resolve issues as they arise, maintaining meticulous records.

Job description

About the Position

Authorium’s customers are seasoned government executives who are also on the cutting edge in their commitment to innovating very manual and complex document processes such as procurement, budgeting, grants and more.

We are looking for an experienced Junior Solutions Engineer to work alongside other Solutions Engineer team members to configure products for clients and answer any technical questions they may have including mapping processes to products.

The Junior Solutions Engineer plays a crucial role in interpreting customer requirements to build a configurable solution to meet their needs. You will be at the forefront of our platforms’ best practices and will be a team Subject Matter Expert (SME) on all things Authorium .

What You’ll Be Doing

Platform configuration

Convert and input Microsoft Word documents into the Authorium solution manually (or automated), ensuring the preservation of original content, formatting, and overall design.
Apply business logic to effectively translate documents into the software.
Troubleshoot and resolve issues as they arise.

Quality Assurance

Proofread and edit documents to ensure they are error-free and meet quality assurance standards.
Maintain meticulous records and perform thorough quality assurance checks.

Team Collaboration

Collaborate with other team members to meet project deadlines.

Requirements

Knowledge & Experience

The Junior Solutions Engineer requires 1-2 years of applicable work experience at a B2B SaaS company, within the software industry, or the equivalent education experience.

Education/Experience

Bachelor’s degree or equivalent 1-2 years work experience in a similar role.
Proven experience in data entry, document management, or a similar role.
Strong proficiency in Microsoft Word and enterprise software solutions.

Attention to Detail

Exceptional attention to detail and proofreading skills.

Technical Acumen

Ability to understand and disseminate highly complex and technical information.

Personal Attributes

Exercises independent judgment and takes action on it. Is quick to take ownership and leadership in coordination with other stakeholders and colleagues.
Has a sense of urgency and finds the most efficient way to move forward on a given task or effort
Displays excellent listening, interpersonal, written and oral communication skills.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Effectively prioritizes and executes tasks while under pressure
Demonstrates a high EQ, often described as the best collaborator and go-to person on a team
Process-oriented with an automation/efficiency mindset
Comfortable with ambiguity and working in a rapidly evolving startup environment.
Values the mission of Authorium. Shares a true desire to improve how government operates and delivers on its mission.

Employees located within 30 miles of our hub cities—San Francisco, Sacramento, and Washington, D.C. —are required to work onsite from Tuesday to Thursday. Remote work is available on other days.

Benefits