Offer summary

Qualifications:

Excellent communication skills, both written and verbal., Experience in account management or customer-facing roles with large commercial accounts., Demonstrated customer retention and business development impact in previous organizations., In-depth understanding of the Disability marketplace with LTD Claims or Clinical experience is preferred..

Key responsabilities:

Ensure client satisfaction and effective problem resolution by collaborating with various teams.

Develop and maintain relationships with Manager/Requestor and Senior Management at all accounts.

Create and execute strategic account plans for all clients to grow revenue and referral volume.

Conduct weekly reporting on account management activities.

Job description

Dane Street is a leading provider of IME and Peer Review services to the Disability, Workers’ Compensation, Auto and Group Health marketplaces.

We are seeking a strong contributor to join our Disability National Account Management team. The candidate must possess the right balance of relationship-building skills, problem solving and analytical abilities and business development experience to significantly impact Dane Street’s existing book of business.

Requirements

The National Account Manager will have the support of the entire organization to retain and grow Dane Street’s existing clients. Primary responsibilities include:

Working with Dane Street’s Director of Operations, QA Staff and Business Analyst team to ensure client satisfaction and effective problem resolution
Developing Manager/Requestor and Senior Management relationships at all Dane Street accounts
Generating strong goodwill within the existing account user base
Creating and executing a strategic account plan for all Dane Street clients
Growing revenue and referral volume within all top target accounts
Weekly Reporting

The National Account Manager is responsible for all aspects of Account Management within Dane Street’s client base. An in-depth understanding of the Disability marketplace with LTD Claims or Clinical experience is strongly preferred.

The position reports to the Director, Disability Account Management

Qualifications:

Excellent communication skills, both written and verbal.
Passionate customer service orientation.
Experience in account management/customer facing role with large commercial accounts.
Demonstrated customer retention and business development impact in previous organizations
Ability to work cross functionally with Operations, Quality Assurance, IT and Finance teams

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

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