Offer summary

Qualifications:

Strong communication skills via phone, email, and live chat., Experience in customer service or hospitality roles., Ability to track and document data accurately., Familiarity with using communication tools like Slack..

Key responsabilities:

Respond to guest messages and calls promptly.

Coordinate with Superhosts and the Operations Team to ensure guest satisfaction.

Record and manage guest requests and issues efficiently.

Assist with payment processing and manage financial details.

Hiring outsourced employees is way harder than it should be! You have to hunt for the right candidate with varying levels of English competence, deal with local hiring laws, purchase endless tools and even hardware to connect your team.Talent Sam changes everything making your growth easier than ever. We identify, hire, and manage the right people for you ensuring that when you hire, you’re getting the best people for a fraction of the cost.All of our candidates are highly educated South Africans, native English speakers, and have exceptional written and verbal communication skills. Whether you prefer your team works remotely or in a well-equipped physical office, Talent Sam provides everything they need to succeed.With Talent Sam, you’re not just hiring employees; you’re building a future-proof, dynamic team that’s ready to take on the world

Job description

Responsible for communicating with guests using various methods, such as phone, email, and live chat messaging.
The Guest Experience Representative will handle guest requests, questions and issues prior, during and post stay. This role also consists of data tracking and entry to ensure company standards are documented and support all guidelines and practices.

Job Duties:

Respond to guests’ messages and calls

Work closely with Superhosts to achieve guest excellence

Review daily work orders and ensure they are completed prior to guest arrival

Coordinate requests with Operations Team and Superhosts

Collect all necessary details for any guest issues and assist in a timely manner

Record all notes in each reservation and provide updates in Slack channels

Send and follow up payment requests

Assist Superhosts with quality reports and reviews

Assist guests with arrivals and departures

Managing payment links and recording financial details

Consistently check for Slack updates and action accordingly