Offer summary

Qualifications:

1–2 years in technical support or strong skills as a fresher., Basic knowledge of ticketing tools like Zendesk and HTML/CSS., Advanced Excel skills including formulas and data cleanup., Fluent in English communication, both written and verbal..

Key responsabilities:

Accurately process user and subscription provisioning requests.

Resolve basic technical issues under guidance.

Triage and resolve L1 tickets related to access and licensing.

Collaborate with senior engineers to escalate complex issues.

Job description

Job Description
Role: Support Engineer – Level 1 (Provisioning & Ticketing)
Location: Remote (India)
Joining: Immediate (Within 15 days preferred)
Key Responsibilities:
Short-Term:
● Accurately process user/subscription provisioning requests (account setup,
access management).
● Resolve basic technical issues under guidance.
Long-Term Growth Path:
● Triage and resolve L1 tickets (access, licensing, scan assignments).
● Collaborate with senior engineers to escalate complex issues.
Requirements: