Offer summary

Qualifications:

Fluent in English, both speaking and writing., B.Tech/B.E./MCA or IT Networking/Security Certification like Network+, CCNA, or Security+., 4-8 years of experience in technical support or helpdesk roles., Strong understanding of TCP/IP networking and familiarity with cloud platforms like Azure and AWS..

Key responsibilities:

Provide technical support and troubleshooting for network and security issues.

Utilize CRM systems, preferably Salesforce.com, for managing support cases.

Communicate effectively with clients to understand their needs and provide solutions.

Adapt to changes and learn new technologies quickly to enhance support services.

Job description

Product Support Engineer(Freelance Interviewer)

Location: Remote

Skills and Qualifications:

Fluent in English, both speaking and writing.
Excellent written and verbal communication skills.
Strong time management skills, results-focused, and a proactive nature.
Ability to learn quickly and to adapt easily to change.
Experience using CRM systems, Salesforce.com preferred.
B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.
4-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems.
Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.
Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.

Required profile