Product Support Engineer(Interviewer)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluent in English, both speaking and writing., B.Tech/B.E./MCA or IT Networking/Security Certification like Network+, CCNA, or Security+., 4-8 years of experience in technical support or helpdesk roles., Strong understanding of TCP/IP networking and familiarity with cloud platforms like Azure and AWS..

Key responsabilities:

  • Provide technical support and troubleshooting for network and security issues.
  • Utilize CRM systems, preferably Salesforce.com, for managing support cases.
  • Communicate effectively with clients to understand their needs and provide solutions.
  • Adapt to changes and learn new technologies quickly to enhance support services.

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Job description

Product Support Engineer(Freelance Interviewer)

Location: Remote


Skills and Qualifications:

  • Fluent in English, both speaking and writing.
  • Excellent written and verbal communication skills.
  • Strong time management skills, results-focused, and a proactive nature.
  • Ability to learn quickly and to adapt easily to change.
  • Experience using CRM systems, Salesforce.com preferred.
  • B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.
  • 4-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems.
  • Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.
  • Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Adaptability
  • Time Management
  • Communication

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