Offer summary

Qualifications:

Fluency in German is required., Good command of English is a plus., Exceptional communication and soft skills are essential., Experience in customer service or a banking environment is an asset..

Key responsibilities:

Support customers via phone, chat, and email.

Track and follow cases to ensure timely closure.

Maintain high customer satisfaction and professional relationships.

Work towards achieving targets set by clients and internally.

Job description

We are seeking fluent German speaking Customer Service Consultants to work as Financial and Payment Recovery Agents remotely all over Greece!

Responsibilities

Support customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction
Provide and maintain strong, professional relationships with all partners
Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

Fluency in German

Good command of English would be considered a plus

Exceptional communication & soft skills
Computer knowledge
Experience in customer service or customer facing roles would be considered an asset
Experience in banking environment would be considered an asset
Can do attitude, willingness to learn and reliability are essential to your success in this role

Benefits