Offer summary

Qualifications:

2+ years of experience in operations, logistics, or project management, Direct experience in a startup environment is required, Strong Excel/Google Sheets skills, with macros as a bonus, Excellent communication, organization, and problem-solving abilities..

Key responsabilities:

Evaluate and enhance internal workflows and logistics coordination

Act as the go-to for client communications on operational issues

Coordinate with international vendors and inspection teams to resolve issues

Assist leadership with operational planning, data analysis, and special projects.

Job description

Location: Remote (Must work EST hours)
Hours: Full-time (40 hours/week)
Schedule: Monday to Friday, 3:00 AM – 12:00 PM EST
Time Off:

Observes US Holidays (PH holidays optional with approval)
Monitored Unlimited PTO (Suggested cap: 14 days annually)

About the Company

We’re a fast-growing, Y Combinator-backed startup revolutionizing the way consumer brands manage product quality. Our mission is to bring transparency, efficiency, and innovation to an outdated but critical $30B+ global industry.

Our platform is already trusted by 800+ brands, and we’re helping make consumer products better, safer, and more sustainable—one inspection at a time.

The Role

We’re hiring a hands-on, detail-obsessed Operations Manager to help scale our operational systems, streamline vendor and client interactions, and own logistics across our growing global supply chain.

You’ll be stepping into a critical role—replacing a departing team member—and will be expected to bring energy, structure, and smart thinking from day one. The ideal candidate is startup-tested, highly organized, tech-savvy, and thrives wearing multiple hats.

💡 Please Note: This role is not suited for candidates with only BPO or call center backgrounds. We’re looking for someone who has worked directly inside a startup, understands cross-functional chaos, and is excited to build and scale.

Key Responsibilities

Operations & Process Improvement

Evaluate and enhance internal workflows (SOPs, SLAs, logistics coordination)
Collaborate with cross-functional teams to identify and fix inefficiencies
Own end-to-end delivery of operational projects and client fulfillment

Client & Vendor Management

Act as the go-to for client communications on operational issues
Coordinate with international vendors and inspection teams to resolve issues and hit deadlines
Oversee contracts, vendor relationships, and performance metrics

Tools & Tech

Use tools like ClickUp, Hubspot, and Excel (macros a plus) to manage tasks and automate workflows
Report bugs, help streamline tooling, and contribute to product improvement efforts

Admin & Team Support

Keep detailed records of project statuses, SOPs, and vendor/client interactions
Assist leadership with operational planning, data analysis, and special projects
Contribute to team reporting on KPIs like NPS, SLAs, and task completion

Success Metrics

Fast, clear, and reliable communication (<12-hour response time including weekends)
High satisfaction from clients and vendors (via NPS or feedback)
Operational systems and SOPs that scale with the company
Initiative in reporting and resolving bottlenecks before they become problems

Requirements

What We’re Looking For

Minimum Requirements

2+ years of experience in operations, logistics, or project management
Direct experience in a startup environment is required
Strong Excel/Google Sheets skills (macros are a bonus)
Familiarity with ClickUp, Hubspot, Monday.com, or similar tools
Excellent communication, organization, and problem-solving abilities

Preferred

Experience working in e-commerce, D2C brands, or supply chain management
Comfortable juggling diverse projects with minimal hand-holding
Bonus points for coding skills, technical aptitude, or automation experience
Chinese language skills or multicultural work experience a plus
Candidates from BPO or heavily scripted environments are not preferred—we’re looking for autonomous thinkers

Benefits