Offer summary

Qualifications:

Fluent in French and English, both spoken and written., 1-2 years of experience in customer support in a fast-paced environment., Strong problem-solving and troubleshooting skills., Familiarity with CRM systems and basic technical support..

Key responsabilities:

Provide exceptional customer support via emails, calls, and chats.

Troubleshoot technical issues and guide customers step-by-step.

Collaborate with other departments to resolve customer inquiries.

Document customer interactions and improve support processes.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Provide exceptional customer support via emails, calls and chats
Troubleshoot technical issues and provide step-by-step guidance to customers
Collaborate with other departments to resolve customer inquiries
Escalate complex issues to the appropriate team for resolution
Document customer interactions
Improve customer support processes and procedures
Maintain high level of product knowledge
Stay up to date with the product updates and changes

What you need to succeed in this role:

Excellent French and English is a must (both spoken and written)
At least 1–2 years of experience in customer support in fast-paced environment
Strong problem-solving and troubleshooting skills
Attention to details
Familiarity with CRM systems and basic technical support
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

Fixed schedule: Monday to Friday, 8 AM–5 PM, CET
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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