Offer summary

Qualifications:

Bachelor's degree in Electronics, Electrical, Mechanical Engineering, or a related technical discipline., 2-4 years of experience in technical support, test engineering, or field service roles, preferably in semiconductor, electronics, or automation systems., Professional fluency in Korean and English, both spoken and written., Strong analytical and problem-solving skills, with experience using support ticketing systems and remote diagnostics tools..

Key responsibilities:

Provide technical support to Korean-speaking clients via email, phone, or remote diagnostic tools.

Troubleshoot and resolve hardware, software, or system issues involving test platforms, robotics, or automation equipment.

Document all support cases, solutions, and escalation steps in the internal tracking system.

Collaborate with engineering and field service teams to resolve complex issues and maintain customer satisfaction.

Job description

Job Summary:

We are looking for a Korean-speaking Technical Support Representative (TSR) to deliver front-line support to customers using automated test systems, robotics, or semiconductor-related equipment. The role involves remote diagnostics, issue resolution, and collaboration with global engineering teams to maintain high levels of customer satisfaction.

The ideal candidate is technically proficient, fluent in Korean and English, and experienced in providing support for complex hardware/software systems in an enterprise or manufacturing environment.

Key Responsibilities:

Provide technical support to Korean-speaking clients via email, phone, or remote diagnostic tools.
Troubleshoot and resolve hardware, software, or system issues involving test platforms, robotics, or automation equipment.
Document all support cases, solutions, and escalation steps in the internal tracking system.
Collaborate with engineering and field service teams to resolve complex issues and escalate when necessary.
Ensure technical documentation, updates, and procedures are accessible in Korean when needed.
Assist in service coordination, spare part validation, and scheduling of on-site technical visits if required.
Maintain customer satisfaction by offering timely, accurate, and courteous technical assistance.

Qualifications:

Bachelors degree in Electronics, Electrical, Mechanical Engineering, or a related technical discipline.
2-4 years of experience in technical support, test engineering, or field service rolespreferably in semiconductor, electronics, or automation systems.
Professional fluency in Korean and English, both spoken and written.
Strong analytical and problem-solving skills, with the ability to interpret technical documentation and system logs.
Experience using support ticketing systems, CRM platforms, or remote diagnostics tools.
Familiarity with Automated Test Equipment (ATE), robotics, or embedded systems is a plus.
Willingness to work flexible hours or coordinate with international teams.

Required profile