Spanish Speaking Customer Support for Streaming TV & Movie Services Department

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with outstanding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Streaming TV & Movie Services Department. This position is perfect for individuals who are passionate about media and entertainment and enjoy providing excellent customer service to Spanish-speaking clients.

Responsibilities

• Deliver exceptional customer support to Spanish-speaking clients regarding streaming services through phone, email, and chat.
• Assist customers with inquiries related to account management, subscription details, and content available on the platform.
• Resolve customer issues and complaints promptly, ensuring a positive user experience.
• Maintain accurate records of customer interactions and ensure timely follow-up on outstanding issues.
• Work closely with internal teams to address technical issues and enhance customer satisfaction.
• Educate customers about service features, new releases, and platform functionalities.
• Collect and relay customer feedback to help improve service offerings and user experience.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, ideally within the media, entertainment, or tech industry.
• Strong communication skills with a customer-focused approach.
• Ability to troubleshoot technical issues and provide clear explanations to customers.
• Familiarity with CRM software and standard office applications.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied hours, including weekends and evenings, as needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks