Spanish Speaking Customer Support for Gaming & Esports Department

Patrique Mercier Recruitment FR is excited to connect talented individuals with dynamic career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Gaming & Esports Department. This position is perfect for those who have a passion for gaming and esports, along with a commitment to providing top-notch customer support to our Spanish-speaking community.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding gaming products and esports services via phone, email, and chat.
• Assist customers with inquiries related to game features, account management, and technical support.
• Resolve customer complaints and technical issues effectively to enhance user experience.
• Document customer interactions accurately, ensuring thorough follow-up on any outstanding issues.
• Collaborate with internal teams to address complex customer needs and improve service delivery.
• Stay up-to-date with gaming trends, esports events, and product features to provide informed assistance.
• Gather and relay customer feedback to support continuous improvement initiatives.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer service, ideally within the gaming or esports industry.
• Strong passion for gaming and knowledge of popular games and esports trends.
• Excellent communication skills, demonstrating a customer-centric attitude.
• Detail-oriented with strong problem-solving abilities.
• Familiarity with customer support software and gaming platforms.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks