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HCD Lead and Product Owner

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Anywhere

Offer summary

Qualifications:

5+ years of experience in product ownership, service design, or UX leadership, preferably in government environments., Strong understanding of Agile and DevSecOps practices, with design-thinking integration into technical discussions., Exceptional communication and facilitation skills, with the ability to engage diverse teams effectively., Familiarity with front-end development, especially in React, and experience with generative AI and civic tech is a plus..

Key responsabilities:

  • Serve as the human-centered voice of the product, aligning developers, designers, and client stakeholders.
  • Translate user research and service design insights into product roadmaps and priorities.
  • Lead cross-functional collaboration, infusing empathy into sprints and backlogs.
  • Coach team members in HCD practices and manage expectations with government partners.

Skyward logo
Skyward SME http://www.skywarditsolutions.com/
51 - 200 Employees
See all jobs

Job description

We are Skyward.

That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.

We stand by our values, and we won’t compromise on any of them.

Integrity: We’re conscientious, intentional, and empathetic. Our words and actions align. That’s our character. Please don’t ask us to play another part, we’re poor actors.   
Compassionate: If we may borrow a quote from Theodore Roosevelt: “No one cares how much you know until they know how much you care.” Because our team is thoughtful and supportive, caring deeply for each other, our clients, and our work, this comes naturally. 
Inquisitive: We remain students by failing openly and turning lessons into solutions.
Unconventional: For us, life isn’t what happens outside of work. Work happens inside of life and our culture erases the line often dividing the two.   
Authentic: Made possible only because we embody the values listed above. We’re relaxed and fun yet intensely curious and driven. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand.

Because of that, we continue Onward, Upward, and Skyward.

We need a cross between an HCD Lead and a Product Owner.
Are you strategic, empathetic, and delivery-savvy? Do you love bridging the gap between fast paced government innovation and meaningful, user-centered solutions? If you thrive in complex, multi-vendor environments, you know how to align diverse personalities, and you love guiding teams through ambiguity with clarity and compassion, then hit the apply button, like now.

Come join us if you're motivated to work at the intersection of design, development, and product strategy, helping our team focus on outcomes, not just outputs.

Let's go Skyward together.

What you’ll do:
  • Serve as the human-centered voice of the product, facilitating alignment between developers, designers, and client stakeholders.
  • Translate user research and service design insights into clear product roadmaps, stories, and priorities.
  • Lead cross-functional collaboration, bringing empathy into sprints, backlogs, and stand-ups.
  • Coach and mentor team members in HCD practices, especially in environments where design maturity is still growing.
  • Work closely with our government partners to manage expectations, shape product vision, and respond to evolving priorities without losing sight of the user.
  • Represent Skyward’s values in every interaction (authenticity, compassion, inquisitiveness and passion).

    • What we’d like you to have:
  • 5+ years of experience in product ownership, service design, or UX leadership, ideally in complex or government environments.
  • A strong understanding of Agile and DevSecOps practices, with the ability to bring design-thinking into technical conversations.
  • Familiarity with front-end development and implementation, especially in environments using React, with the ability to collaborate effectively with engineers.
  • Exceptional communication and facilitation skills — you know how to read a (virtual) room, speak up when needed, and bring people along for the ride.
  • A track record of leading with empathy, diplomacy, and strategic clarity, especially when bridging silos.
  • Comfort navigating ambiguous or fast-changing product landscapes, including vendor comparisons or client shifts toward AI tools.
  • Familiarity with generative AI and civic tech is a huge plus — but not required.

    • What would blow us away:
  • You have experience supporting CMS, HHS, or other federal healthcare agencies.
  • You have an uncanny ability to help teams balance the urgency of fast delivery with intentional, user-focused delivery (or, building things the right way).

    • Even if you don’t meet 100% of the qualifications, we encourage you to apply. At Skyward, we’re focused on hiring individuals with the right skills and passion to grow, not just checking off every box.

    And now the important part. What we offer you:
  • Medical, dental, vision insurance (fully paid for employees)
  • 15 days of paid leave
  • 7 days of sick leave
  • 2 days bereavement leave
  • 11 paid Federal holidays
  • Up to 40 hours for jury duty
  • 401K with 4% employer contribution (and no vesting period)
  • Up to 4 weeks of paid paternity and maternity leave
  • Company provided laptop
  • $5,000 per year for professional development
  • $600 per year for technical supplies and equipment
  • $2,000 referral bonus
  • Life and disability insurance
  • HSA and FSA
  • Legal Shield and ID Shield Voluntary Benefits
  • Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can't be exciting!
    • At Skyward, we believe diverse teams are the key to innovation and success. We are committed to creating an inclusive and equitable environment where everyone, regardless of gender, race, ethnicity, sexual orientation, disability, or background, can thrive. We strongly encourage applications from women, people of color, veterans, individuals with disabilities, and members of the LGBTQ+ community.
     
    We support flexible working hours and remote opportunities to help maintain a healthy work-life balance for all employees, including caregivers and those with unique needs.
     
    Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor.
     
    Offers of employment with Skyward are contingent upon acceptable results of a background investigation.  

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Agile Software DevelopmentService DesignHuman-Centered DesignIntellectual PropertyDevSecOpsJavaScript LibrariesFront End (Software Engineering)Meeting FacilitationGenerative Artificial Intelligence

    Other Skills

    • Team Leadership
    • Communication
    • Empathy
    • Strategic Thinking
    • Collaboration
    • Adaptability
    Are you interested?

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