Product Engineer

This is your chance to be part of a defining moment in shaping the future of our services.

Here at the NSPCC, we've been protecting children for over 100 years, doing everything we can to prevent abuse and neglect and giving expert support to help children recover.

We're now at a pivotal moment in our strategy, with two programmes from our Operations department offering the right candidate a chance to be involved in some of the most significant technology upgrades to our services in the history of the NSPCC.

• Helplines Technology Transformation Programme – focused on the future technology for our Childline , NSPCC Helpline and Supporter Care
• Services Technology Transformation Programme – focused on the future technology for our Local Services and Partnership & Development
  
  

Together these programmes will transform how we help even more children and young people feel listened to, supported and kept safe.

This is your chance to personally make a positive difference for thousands of children and young people every year.

Alongside working with a wide variety of stakeholders, from service users to those on the frontline of our services, we're looking for people who want to be part of a dedicated team to support these programmes with the design, build, test and implementation of their new technology solutions

We're currently recruiting for a full time, fixed term Product Engineer.

We're currently recruiting for 1 full time, fixed term position in our Operations department to support both the Helplines and Services Technology Transformation programmes. The position will run until the end of April 2026.

You will be a key point of support in building, testing and implementing the changes necessary to support both the development of the new Services systems, working closely under the project guidance of the Head of Transformation, Product Managers and in coordination with developers from our external suppliers.

The Product Engineer will be responsible for using “low code” solutions to configure workflows, field option-sets and display of key performance indicator metrics (dashboards and wallboards) on our front-end applications.

This role will be home-based, but the post holder will be expected to undertake business travel as required, specifically to our London office to support the Helplines Technology Transformation Programme and Services Transformation Programme.

There is also the expectation at appropriate points in the programme delivery, to support with occasional out of hours deployments (usually early morning during the weekday) and once the systems are live, to support with the resolution of any critical incidents out of hours via an on-call rota (for which post-holders will receive an additional 2.5% allowance).

We're looking for talented people who value putting children first:

To be successful in this role, you will need to be someone who

• Is ‘tech savvy' – we're not looking for world-class developers, but we are looking for people who feel comfortable working with systems, understanding how to configure workflows, tweak existing code, and would generally fit the model of a “power user” of a system.
• Has previous experience administering or managing front-end applications (such as Genesys, Dynamics, PowerPlatform or Umbraco Cloud solutions) within complex operational environments such as contact centre or social work settings.
• Has a good eye for detail. Someone who can work methodically under change control conditions and understands how it important it is to get this right for the benefit of children and young people.
  
  

Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the 7 points in the person specification in their supporting statement (within a total word limit of 10,000 characters).

If you would like any further information about the role, please contact Hannah Driscoll (Project Manager) at Hannah.Driscoll@nspcc.org.uk

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.

Please note w e are recruiting on a rolling recruitment basis for this role. Applications will be reviewed immediately and if successful at shortlisting will be invited to interview prior to the closing date.