Core Project Manager

This is a remote position.

Role Name: Hubspot Core Project Management

Schedule:

• Full-time, Flexible in AEST Business Hours - Monday to Friday
  

Client Timezone: Australian Eastern Standard Time (AEST)

Client Overview

Join a dynamic, rapidly growing Hubspot implementation partner that’s revolutionizing the CRM landscape. Our client, a cutting-edge tech company, specializes in providing cost-effective and efficient Hubspot solutions to businesses of all sizes. With a strong focus on innovation and client success, this company is quickly climbing the ranks in the Hubspot partner ecosystem. As they expand their internal team to meet increasing demand, they’re seeking a talented individual to play a crucial role in their continued growth and success.

Job Description

We’re on the lookout for a proactive and detail-oriented Core Project Manager to lead the successful execution of HubSpot implementation and integration projects for our client’s growing portfolio. In this role, you’ll act as the strategic driver behind each project—coordinating timelines, aligning cross-functional teams, and ensuring a seamless delivery experience for clients.

You’ll collaborate closely with implementation specialists in Australia and India, working across time zones to deliver high-impact CRM solutions. This role is ideal for someone who thrives in structured environments, enjoys solving complex operational puzzles, and wants to grow within a fast-paced, tech-driven company. Your work will directly contribute to improving client satisfaction, internal efficiency, and the overall success of our implementation programs.

 Responsibilities:

• Project Planning and Initiation:
  

• Define project scope, objectives, and deliverables in collaboration with clients and internal teams.   
  

• Develop detailed project plans, including timelines, resource allocation, and budgets.   
  

• Conduct project kickoff meetings with clients and internal teams.
  

• Identify and manage project dependencies and critical paths.
  

• Project Execution and Monitoring:
  

• Oversee the execution of HubSpot implementation projects, ensuring adherence to timelines and budgets.
  

• Coordinate the activities of the HubSpot Implementation Specialist(s) in Australia and the team in India.
  

• Track project progress, milestones, and deliverables using project management tools.
  

• Monitor project risks and issues, developing mitigation and contingency plans.
  

• Facilitate regular project status meetings with clients and internal teams.
  

• Ensure clear and consistent communication among all project stakeholders.
  

• Stakeholder Management:
  

• Serve as the primary point of contact for clients throughout the project lifecycle.
  

• Build and maintain strong relationships with clients, understanding their business needs and objectives.   
  

• Manage client expectations effectively, addressing concerns and providing regular updates.
  

• Liaise with internal stakeholders, including sales, support, and leadership.
  

• Project Closure:
  

• Ensure all project deliverables are completed and meet client requirements.
  

• Conduct project closure meetings and obtain client sign-off.
  

• Document project lessons learned and identify areas for improvement.
  

• Ensure proper handover of the implemented HubSpot solution to the client.
  

Retainer Task Management Responsibilities:

• Task Intake and Prioritization:
  

• Receive and log client requests for tasks under the retainer model.
  

• Assess the scope and effort required for each task.
  

• Prioritize tasks based on client needs, urgency, and impact.
  

• Task Assignment and Tracking:
  

• Assign tasks to the appropriate Implementation Specialists (in Australia and India).
  

• Monitor the progress of retainer tasks and ensure timely completion.
  

• Communicate task status and updates to clients.
  

• Time Management and Reporting:
  

• Track time spent on retainer tasks accurately.
  

• Provide clients with regular reports on task completion and time utilization.
  

Project Efficiency and Process Improvement Responsibilities:

• Process Analysis and Identification:
  

• Analyze current project management methodologies and identify areas for improvement.
  

• Gather feedback from the implementation team and clients regarding project processes.
  

• Process Development and Implementation:
  

• Develop and document standardized project management processes, templates, and best practices.
  

• Implement new processes and tools to enhance project efficiency and effectiveness.
  

• Ensure the implementation team adheres to established processes.
  

• Performance Monitoring and Reporting:
  

• Track key project metrics (e.g., timelines, budgets, client satisfaction) to measure the impact of process improvements.
  

• Generate reports on project efficiency and identify trends.
  

• Continuous Improvement:
  

• Stay up-to-date on industry best practices in project management and HubSpot implementation.
  

• Proactively identify and recommend new tools, technologies, or methodologies to enhance project delivery.

Requirements

• HubSpot Expertise: Possess a strong understanding of the HubSpot platform and its various Hubs (Marketing, Sales, Service, CMS, Operations).
  

• Solution Design Collaboration: Work with the Implementation Specialists to translate client requirements into effective HubSpot solutions.
  

• Quality Assurance: Ensure the quality of the implemented HubSpot solutions and configurations.
  

• Training and Mentorship: Potentially mentor and guide junior Implementation Specialists.
  

• Resource Management: Effectively allocate and manage the workload of the implementation teams in Australia and India. Resource new and upcoming candidates in the Philippines who may be a good fit for LaunchHub.
  

• Financial Management: Track project budgets, manage expenses, and potentially handle invoicing.
  

• Pre-sales Support: Assist with pre-sales activities, such as scoping projects and providing estimates.
  

• Change Management: Effectively manage changes in project scope or requirements.
  

• Documentation: Ensure proper project documentation is maintained throughout the project lifecycle.
  

• Risk Management: Proactively identify and mitigate potential risks that could impact project success.
  

• Tool Proficiency: Be proficient in project management software and potentially other relevant tools (e.g., communication platforms, time tracking software).
  

Join our client’s team and be part of an exciting journey in the world of CRM and marketing technology. This role offers the perfect blend of technical expertise, client interaction, and professional growth opportunities. If you’re ready to take your Hubspot skills to the next level and make a real impact in a dynamic, fast-growing company, we want to hear from you