Offer summary

Qualifications:

Proficiency in SQL, Azure, and Power BI., Strong communication and interpersonal skills to engage with technical and business stakeholders., Ability to work independently with minimal supervision., Willingness to learn new technologies and work flexible hours, including weekends..

Key responsibilities:

Provide end-to-end L1/L2 support for Problem, Change, and Incident Management tasks.

Identify, analyze, and resolve issues and requests from stakeholders and clients.

Perform systems configurations, troubleshoot errors, and monitor system performance.

Participate in documentation and service improvement initiatives.

Job description

Role: Support Specialist L2

Location: India

About the Operations Team:

Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization’s IT infrastructure and systems. It focuses on ensuring the smooth and reliable operation of IT services, infrastructure components and supporting systems in the Data & Analytics area.

Duties Description:

Provide day-to-day E2E L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance with defined processes
Identify, handle, analyze, and resolve issues and requests raised by stakeholders and clients
Tasks may include performing systems configurations, troubleshooting systems errors, monitoring, automation, and testing systems performance
Participate in documentation, internal knowledge sharing, collaboration activities, and service improvement initiatives
Weekend work/On-call support when needed

Requirements:

Required: SQL , Azure, Power BI
Strong communication and interpersonal skills, and able to work with both technical and business stakeholders
Able to work independently or with minimal supervision
Open to learning new technologies and solutions.
Willing to work either ASIA, EMEA, or NALA shift. Willing to work on shifting basis.
Willing to work during weekends or holidays as needed

We offer:

Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.
“Office as an option” model. You can choose to work remotely or in the office.
Flexibility regarding working hours and your preferred form of contract.
Comprehensive online onboarding program with a “Buddy” from day 1.
Cooperation with top-tier engineers and experts.
Unlimited access to the Udemy learning platform from day 1.
Certificate training programs. Lingarians earn 500+ technology certificates yearly.
Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
Grow as we grow as a company. 76% of our managers are internal promotions.
A diverse, inclusive, and values-driven community.
Autonomy to choose the way you work. We trust your ideas.
Create our community together. Refer your friends to receive bonuses.
Activities to support your well-being and health.
Plenty of opportunities to donate to charities and support the environment.