French Speaking Customer Support for Home Appliances Department

Patrique Mercier Recruitment FR is committed to connecting talented individuals with outstanding job opportunities. We are currently seeking a French Speaking Customer Support Representative for the Home Appliances Department. This role offers a chance for individuals who are enthusiastic about home appliances and customer service to assist French-speaking clients in finding solutions for their needs.

Responsibilities

• Deliver high-quality customer support to French-speaking clients regarding home appliance products via phone, email, and chat.
• Assist customers with inquiries related to product features, troubleshooting, and warranty information.
• Effectively resolve customer complaints and technical issues to ensure satisfaction.
• Document and maintain accurate records of customer interactions for follow-up and reporting purposes.
• Collaborate with internal teams to address complex product queries and improve the overall customer experience.
• Keep customers informed about new products, promotions, and service updates.
• Gather customer feedback to support product development and service enhancements.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer support, preferably within the home appliances or consumer electronics sector.
• Strong communication skills with a focus on delivering exceptional customer satisfaction.
• Detail-oriented with the ability to manage multiple inquiries in a fast-paced environment.
• Proficient in using CRM software and standard office tools.
• Strong analytical and problem-solving skills.
• Flexibility to work varied hours, including evenings and weekends when necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks