Description
Position at ARRISE
ABOUT US
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing
a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the
world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional
gaming experiences to millions of players worldwide.
Maintaining that momentum and continuing to deliver an exceptional player experience means
that we’ve had to keep growing the team. Headquartered in Gibraltar, our global team is now
8000+ strong and spans offices in Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia,
Bulgaria, and the UAE.
ROLE OVERVIEW
We are looking to bolster our user experience team that focuses on all interactions players enjoy
outside our games and the parts that connect to our ecosystem inside of games. It’s our job to
make sure that every part of the player’s journey with is simple, intuitive, and most importantly,
fun. That means working with key stakeholders across the business to help design and bring
new user experience flows to life – all before a single line of code is written. Since everything we
do is enjoyed by millions of players worldwide every single day, it’s important that we get these
decisions right.
If you’re able to bring solid visual design and execution leadership to a highly driven, fastmoving,
and talented team, you’ll fit right in.
Reporting to the Chief Product Officer and working closely with product managers, owners,
specialists, designers, business analysts, and development teams, this is a hands-on role that
can be on the ground with the team in Gibraltar or Malta, or remote.
ROLE RESPONSIBILITIES
Core Responsibilities
- Lead a team of product designers and graphic artists to drive new designs, concepts,
and flows that fit our business requirements and delight end users with the best possible
experience. - Mentor, build, and guide your team of product designers. This leadership style includes
design leadership where you are setting standards for designs and approaches that the
team can easily consume and apply to their daily practices to excel and grow. - Provide detailed feedback and work to iterate concepts that need work together with
your team of product designers. In some cases, this will be high level where you can talk
through your feedback and continue progressing – in other cases, it may require you to
jump in and provide examples, details, or actively participating to assist. Feedback is
particularly vital in cases where it may affect the dependencies and connected
interaction designs. - Create working Figma components and update design systems and patterns that are
already in place. This may include many different sizes and breakpoints to accommodate
all manner of devices, screen orientations, and resolutions. You will be very hands-on
and need to understand the technical aspects of actual UI component design. - Work closely with the product team to help conceptualise and iterate new designs for
customers. While the role’s primary focus will be to execute and iterate through designs
and prototypes, your input as part of the initial creative process is valuable. This will
include participating in design reviews, team meetings, and brainstorming sessions. - Meet with product, business analysis, and development teams to discuss the designs and
prototypes. While these can ultimately help aid define the specification, building the
products may require clarification and assistance, particularly if the development team is
replicating challenging design patterns, animation sequences, and transitions. - Assist the product and business analysis teams with questions about the designs and to
help guide the specifications. This will require flow and scenario testing, which may
require revisions to the designs for edge cases. - Present concepts clearly, concisely, and effectively to the team and to stakeholders.
- Adjust designs based on feedback from stakeholders or from broader technical
challenges, constraints, or limitations that may arise during the production process. - Prepare tidy, thoughtful, and well-structured source files for development and supervise
their implementation to ensure they are delivered according to the original vision. - Where possible, take new design solutions and bring them to life by creating mobile and
desktop prototypes. Those will be used to get a sense of how they will function in
practice, help solve animation and interaction sequences and foster critical fine-tuning
feedback from stakeholders. While static images give a great impression of the
functionality, seeing it in action is even more valuable. - Document new controls and designs so that other team members (or other teams) clearly
understand the design decisions and how to use, implement, or maintain the outputs. - Update design systems and common controls where necessary to ensure that iterations
are then fully documented, updated, and usable by the rest of the team. - Liaise with other design teams throughout the business to ensure broad alignment with
design systems and characteristics. - Create high-fidelity concepts and designs from the outset. While we may occasionally
use coarser wireframes, we typically dig directly into the details from the outset to flesh
out issues and understand how it will work practically.
Strategic Responsibilities
- When executing designs, you need to consider how it fits within the broader system and
how we may want to address other areas for consistency. This needs to be a measured
and phased approach with a thoughtful application of prioritisation to address matters
now versus later. - Keep an eye on broader design trends and tools, especially within the gaming and
entertainment spaces, to ensure that we are keeping up with best design practices and
exceeding customer expectations. - Provide thoughtful, considered feedback on the overall roadmap and user experience
strategy.
ROLE REQUIREMENTS
Education, Qualifications, and Background
- You should have experience in a product or creative related field (such as a UI/UX
designer), ideally with experience in iGaming. - You should be able to understand the mindset of a gaming customer and balance those
with the needs of our business-to-business clients. - You must have built sophisticated, high-fidelity, production-like prototypes for mobile
and desktop interfaces. - You must have worked on and delivered large, complex projects facing consumers and
internal customers alike. Be prepared to talk about these endeavours in great detail. - You ideally should have led a team of product designers and/or other creative
professionals.
Key Experience Areas
- You must be completely proficient with design tools such as Figma or Sketch.
- You should have a clear understanding of usability, user-centred design, and web
standards. - You should be very comfortable with prototyping. Extremely high-fidelity prototyping
using advanced tools like Origami Studio is a big advantage. - Working knowledge of Adobe’s Creative Cloud Suite, particularly Photoshop and
Illustrator is advantageous. - Having the ability to delve into graphic design, motion graphics, animation, or video
outside of product and UI design is a plus. - Ideally you will have some technical background or knowledge. Understanding how
developers build the interfaces and the challenges they face is tremendously valuable
when designing solutions. Having the ability to code in HTML or CSS is advantageous.
PERSONAL CHARACTERISTICS
You should:
- Lead by example and be prepared to do everything that you would ask your team to do.
- Operate at different levels seamlessly. While this is a senior role that needs to operate
strategically, you need to be able to dip directly into the details at the drop of a hat and
provide direct assistance or contribution. - Be exceptionally well-organised. There are going to be a lot of moving parts to this role
so you must bring method and structure to your approach. - Be extremely creative – this is a role that specifically designs experiences for players to
have fun. - Be obsessed with details and optimisations. Creating amazing player experiences means
scrutinising every detail to ensure that you’re constantly delivering the best possible
solution. In a such a highly competitive industry, small details can make a big difference. - Take critical feedback well. A lot of different stakeholders are going to be looking at the
designs and prototypes and providing their input – this is a critical part of the
collaboration process. Knowing how to accept and act on feedback is vital to this role. - Discuss constructively and diplomatically. Having many different views means that we
won’t always agree – but we need to focus on collaborating solutions that deliver optimal
outcomes for our customers. - Be an expert communicator both visually and verbally. Your designs and prototypes
should nearly speak for themselves; however, you still need to be able to walk different
audiences through them in detail. For example, explaining them to stakeholders versus
relaying the details to development. - Exude transparency, openness, and objectivity. We’re all here to build great things and
need to collaborate effectively. - Thrive in a fast-paced environment and be able to work to very tight deadlines. We work
to visualise things quickly and make decisions to push the business forward.
What we will give you in return:
- Opportunities for both professional growth and personal development.
- Taking part in creating studios as part of an award-winning iGaming business.
- Truly international experience and collaboration possibilities with impactful results.