Offer summary

Qualifications:

Native level Turkish, both oral and written, and fluency in English (at least B2 level)., Strong time management skills and ability to work under tight deadlines., High attention to detail and accuracy in all tasks., Proven ability to make decisions and work autonomously..

Key responsabilities:

Handle sensitive and classified information with a focus on confidentiality.

Actively solve problems and deliver customer-centric solutions.

Track and focus on personal and team KPIs, maintaining a positive, results-driven attitude.

Collaborate effectively as a team member, contributing to overall success.

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Turkish speaking Support Specialist for their Lisbon offices.

Position: Support Specialist

Location: Lisbon, Portugal - Remote

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Handle sensitive and classified information, with a focus on confidentiality.
Meet deadlines while maintaining high efficiency and quality of work under pressure.
Ensure accuracy and attention to detail, understanding that even minor aspects can have significant impact.
Make decisions and complete tasks independently with minimal supervision.
Actively solve problems and deliver customer-centric solutions.
Focus on customer satisfaction.
Collaborate effectively as a team member, contributing to overall success.
Track and focus on personal and team KPIs, maintaining a positive, results-driven attitude.
Flexibly manage workload and adjust to varying order volumes

REQUIREMENTS:

Native level Turkish, both oral and written, as well as fluency in English (at least B2 level).
Ability to work in a highly sensitive, confidential environment.
Strong time management skills, with the ability to work under tight deadlines.
High attention to detail and accuracy in all tasks.
Proven ability to make decisions and work autonomously.
Strong problem-solving skills with a customer-focused approach.
Enthusiasm for tracking and improving both individual and team performance metrics.
Familiarity with SAP and back-office operations is an advantage (training can be provided).

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.

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