Offer summary

Qualifications:

4+ years of fraud experience in a financial institution., Strong verbal and written communication skills., Ability to analyze large data sets and detect trends in suspicious activity., Attention to detail and a proactive approach to problem-solving..

Key responsabilities:

Review and assign flagged loan applications from verification to funding stages.

Conduct fraud reviews and analyze credit information to assess fraud risks.

Monitor real-time queues and manage high-risk applications using fraud detection tools.

Prepare monthly reports for financial institution partners and lead process improvement initiatives.

Job description

ABOUT THE ROLE

The Fraud Team at Happy Money is looking for a Senior Fraud Analyst! This role will be responsible for a key operational and compliance function ‑ detecting and disrupting fraudulent loan applications, reviewing post-funding fraud disputes, and drafting suspicious activity reports. You will be part of a fast‑paced team that detects, prevents, and mitigates identity theft, fraudulent activities, and money laundering. The Fraud Senior Analyst position creates an impact by protecting Happy Money and its clients from monetary or reputational harm resulting from fraud and other white-collar criminal activity. Their research and analysis of loan applications play a critical role in identifying and managing fraud risks directly affecting the company’s default rate and profitability. This role reports to the Manager of Fraud and is an exempt position.

RESPONSIBILITIES

Review and assign loan applications flagged by automated systems from the verification stage to the funding stage.

Utilize available tools to analyze large data sets in order to detect trends and patterns of suspicious activity and suggest mitigation strategies to management.

Conduct fraud and quality control reviews including analyzing and interpreting all types of credit information and documentation types within loan applications to determine applicant’s financial condition, ability to repay, and fraud risks.

Conduct over-the-phone interviews with potential victims of identity theft.

Monitor and manage real-time queues using various fraud detection tools and analyzing high-risk applications to detect suspicious behavior.

Report suspicious or unusual activity to our credit union and banking partners.

Maintain established service level agreements and guidelines for timely resolution of high-risk applications to minimize potential losses.

Perform quality control on Fraud Analyst’s queues and suspicious activity reports.

Ability to conduct high-risk reviews based on a defined risk matrix and reviews that fall outside of the matrix.

Lead initiatives that move the team forward such as process improvements, data analytics, etc.

Conduct fraud dispute reviews, document outcomes, and respond to the complainant according to procedures.

Actively look for departmental efficiency gains and process improvements and communicate to management.

Prepare monthly reporting for our financial institution Partners.

ABOUT YOU

4+ years of fraud experience in a financial institution.

Have strong verbal and written communication skills.

Take a 'can-do,' flexible, and proactive approach to identifying the root cause of complex issues and resolving difficult problems.

Have the ability to adapt quickly to new processes.

Are an independent decision-maker and problem-solver with capabilities based on analytical data, which may include creative thinking and keen business judgment.

Have superb attention to detail and a proven interest in online fraud prevention.

Detective-like mentality, while mitigating risk for the Company.

Have strong organizational skills and establish priorities quickly.

Have shown the ability to make logical and commercial decisions based on partial data and under time pressure.

Are able to meet deadlines and handle multiple priorities.

Are an efficient leader and team player who can also resolve problems independently.

BONUS POINTS FOR

Experience working with credit unions

A deep understanding of loan accounting principles

Knowledge in programming languages such as R or Python

BENEFITS & PERKS

Medical, dental, and vision insurance options covered at 100% for you & family

401k Plan with a matching contribution

Generous PTO

Monthly Health and Wellness Days

12 Weeks Paid Family Leave

Company-paid short & long term disability and life insurance

Happy Money is a 100% fully distributed workforce

Happy Money is committed to a diverse and inclusive workplace. Happy Money is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email peopleops@happymoney.com.

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