Technical Support Analyst II

Hi, I'm Erika Plazas, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary.

This position provides users with resolutions to their problems or questions on the use of enterprise software products in a timely manner through telephone, e-mail, chat, instant messenger, web, and/or other media channels. This position guides users to self-sufficiency by providing them with information and resources that are relevant to their needs. This position manages daily operations and assists with the implementation of new projects and programs as assigned. The individual will provide guidance to less experienced members of the team.
 

We are looking for a Technical Support Analyst II :

• Consistently delivers presentations for various audiences and purposes, using appropriate language, visuals, and techniques; uses persuasive techniques to convince others, such as persuading customers to buy products or services.

• Excellent communication skills both written and verbal.

• Demonstrates knowledge of business practices, procedures, systems, policies, standards, and regulations within own area and across the organization; applies this knowledge appropriately to diverse situations.

• Develops and maintains positive relationships with internal and external customers to gain cooperation and achieve goals.

• Understands customer needs and expectations and responds accordingly; initiates conversation with customers to address issues promptly and resolve complaints.

• Maintains confidentiality.

Is this opportunity right for you? We are looking for candidates who:

• A bachelor’s degree in computer science, information technology, business administration, or a related field is preferred.

• Minimum 2 years of relevant technical support experience required.

• Experience supporting enterprise software applications.

• Proficient understanding of major operating system environments (e.g., Windows, Linux, Unix).

• Experience with Oracle SQL

• Ability to learn quickly and independently.

• Strong interpersonal and organizational skills.

• Effective written and verbal communications.

• Problem solving skills.
   

  Our Guiding Principles

Impact

• Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

• Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

• Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

  CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental and Medical

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

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