Community Manager

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About The Role

We are seeking a passionate and enthusiastic Community Manager to join our growing team. You will play a crucial role in supporting the growth and engagement of online communities around our clients' brands within the dynamic tech and AI space. You will be a key contributor to fostering authentic connections and meaningful interactions with our clients' target audiences. Your understanding of community building principles, coupled with your passion for social media and emerging technologies, will help drive brand advocacy and loyalty.

Responsibilities

• Cultivate a welcoming and inclusive online environment that encourages meaningful interactions and fosters a strong sense of belonging among community members.
• Support the development and implementation of community engagement strategies that align with our clients’ business objectives and social media strategies.
• Engage with the community by replying to comments, liking posts, retweeting, sharing content, and participating in discussions.
• Schedule and publish all social media content, actively monitor engagement opportunities, and proactively seek out conversations with influencers or key thought leaders to increase brand visibility and foster relationships.
• Identify reactive opportunities for the brand to participate in relevant online conversations and trending topics.
• Collaborate closely with the Social Strategy team to ensure alignment between social media strategies and community engagement initiatives and the Creative team to ensure alignment regarding the persona, voice, and tone of the brand.
• Continuously analyze community conversations and content performance to glean insights that inform and optimize ongoing strategies.
• Collaborate with the Data team to craft weekly/monthly reports, providing key takeaways and learnings based on community conversation and content performance analysis.
• Stay abreast of the latest social media trends, best practices, and emerging platforms, particularly those relevant to the tech and AI industries.
• Provide exceptional support and guidance to community members, addressing their inquiries and concerns with empathy and efficiency.
• Collaborate effectively with internal teams, including social strategy, creative, and account management, to ensure a cohesive brand experience across all touchpoints.
  
  
  

About You

The essentials:

• 3-5 years of experience in community management, with a demonstrated passion for building and nurturing online communities.
• Understanding of social media platforms, community management tools, and online engagement strategies.
• Excellent written and verbal communication skills, with the ability to foster authentic relationships with diverse audiences.
• Strong understanding of community-building principles and best practices, with the ability to create a welcoming and inclusive online environment.
• Experience in the tech and AI industries is a plus.
• Proficiency in social media management tools (e.g., Sprinklr, Sprout Social) and familiarity with social listening tools and techniques.
• Problem-solving and analytical skills.
  
  
  

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.