Offer summary

Qualifications:

0-1 years of experience in a relevant field with strong verbal and written communication skills., Proficiency in Microsoft Office applications and ability to learn new software quickly., Strong time management and problem-solving skills, with a focus on data accuracy and integrity., Experience in the US Healthcare domain is a plus..

Key responsabilities:

Analyze and interpret data to provide insights for operational support.

Troubleshoot issues, identify root causes, and escalate as necessary.

Investigate discrepancies and resolve problems in data records.

Perform assigned duties while ensuring compliance with project requirements.

Job description

Analyst - Operation ROI, assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software.

Responsibilities:

General -

Proficient verbal and written communication skills
Ability to Work in night shifts
Strong ability to work under pressure, and dedication to maintaining data integrity
Ability to research, analyze, and sort information as needed

Operational Support -

Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately
Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback
Investigate discrepancies, fill gaps in incomplete records, and resolve other problems
Performs all duties as assigned and meets project compliances

Skills and Experience:

Experience 0-1 years with excellent written, verbal, and interpersonal communication skills
Strong time management skills
Ability to key, scan, and transcribe high volumes of data from various sources
Review data being entered from sources to ensure accuracy and completeness
Strong understanding of accuracy and efficiency in managing large volumes of data
Proficiency in Microsoft Office, including Word, Outlook, and Excel, and knowledge of or ability to quickly learn other computer applications
US Healthcare domain experience will be an added advantage
Effective problem-solving skills
Ability to thrive in a small team in a fast-paced and deadline-driven environment
Ability to take ownership of tasks through resolution
Ability to work under minimum supervision
Skilled in utilizing various data entry software / ticketing tools will be an added advantage