Offer summary

Qualifications:

Job-related experience in continuous improvement and operational support preferred., Excellent oral and written communication, organizational, and interpersonal skills., Lean Six Sigma certifications and Project Management certifications are preferred., Ability to work effectively with all organizational levels and manage projects under tight deadlines..

Key responsabilities:

Manage the development of standardized SOPs and support complex process improvement workshops.

Drive root cause analysis meetings and support operational excellence work.

Collect, analyze, and present business results to cross-functional leadership teams.

Provide training, coaching, and mentoring on continuous improvement methodologies and tools.

Job description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Summary

The Quality Consultant works as a member of the Quality team within Epiq. In this position you will be responsible for developing and driving process improvement initiatives, change management activities, leading standardization and integration projects as well as performing data analysis that is used to change behavior throughout the organization. This individual will act as a change agent working across the various teams to identify high impact areas for improvement and implement solutions to enable positive business outcomes.

Job Responsibilities

Manage the development of standardized SOPs

Research, analyze, and evaluate data to identify patterns and validate accuracy and process performance.

Support Complex Process Improvement Workshops

Drive Complex Root Cause Analysis meetings

Support Operational Excellence work

Support creation of KPIs for operational scorecards

Drive Incident Management activities

Identify key issues, trends, and potential root causes that point to improvement opportunities through the collection, interpretation, and reporting of metrics, to include volumes and nonconformances

Provide explanations, interpretations, and recommendations for process improvements based on feedback from customer satisfaction (CX) surveys.

Lead by example as an active change agent by leveraging influencing skills that come from prior Continuous Improvement experience

Establishes strong, effective and collaborative partnerships with key business area leaders and subject matter experts

Support the business area with a solid understanding of the strategic direction and goals. Focus on ideas that strive to eliminate redundancy, improve client satisfaction, and increase efficiency through LEAN & Six Sigma tools and other continuous improvement methodologies

Quantifies and develops appropriate cost benefit measures for new or redesigned value-added processes

Collects, analyses and presents business results to cross functional leadership teams

Provides training, coaching and mentoring on the use and practice of Continuous Improvement methodologies and tools

Enable the design, development, delivery, and management of key change management communications.

Conduct impact analyses, assess change readiness, and identify key stakeholders.

Provide input, and support the design and delivery of training programs.

Requirements for this role

Job-related experience in continuous improvement and operational support preferred

Excellent oral and written communication, organizational and interpersonal skills

Excellent problem-solving, troubleshooting, and project management skills required

Ability to work effectively with all organizational levels individually and as part of a team and to communicate effectively with all levels of management and staff

Ability to remain calm under pressure, deal with stress associated with a fast-paced work environment, and remain flexible and adaptable in changing situations

Must be able to facilitate solutions across departments and teams in a collaborative manner

Experience managing projects while working under tight deadlines in a fast-paced environment

Must be self-directed and foster initiative in others

Preferred for this role

Lean Six Sigma certifications

Project Management certifications

TQM background

BPO background

Change Management Certifications

The Compensation range for this role is 94,680.90 - 189,362.40 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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