Solar Programs Project Manager - Consumer Protection (Remote - US)

We are currently seeking a full-time Solar Programs Project Manager - Consumer Protection to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department, you will assist with driving customer participation in programs that incentivize the adoption of various DERs including distributed solar, energy storage, demand response, microgrids, and electric vehicle grid integration. These leading-edge energy technologies are critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality.

This unique market opportunity, paired with Energy Solutions mission driven approach, creates a perfect environment for individuals who want to have an active voice in shaping the energy future. 

This position will be a part of the Consumer Protection Team supporting our work as the Program Administrator for Illinois Shines. Illinois Shines is the statewide incentive program aimed to assist people across Illinois to more affordably transition to solar power. To meet Illinois’ goal of having 100% of its energy come from renewable energy sources by 2050, it is imperative that consumers’ rights are protected when working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition!

Daily responsibilities including but not limited to:

• Maintain up to date knowledge of program requirements and procedures
• Work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines program
• Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies
• Assist customers with issues resulting from their solar company going out of business and/or otherwise being unable to continue with the customer’s project application with the Program
• Help identify ways to strengthen consumer protections in the Program
• Document and categorize complaints received
• Draft pre-disciplinary letters to vendors alleged to have violated Program requirements
• Update public-facing Consumer Complaint and Program Violation Reports
• Follow established Standard Operating Procedures (SOPs) for complaint resolution, including communicating directly with solar vendors and customers
• Document statistics contributing to disciplinary and complaint reporting
• Perform periodic review of registered vendor marketing materials to ensure compliance with Program guidelines
• Provide educational materials related to consumer protection requirements and best practices for vendors participating in Illinois Shines
• Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements
• Participate in video conference calls 
• Manage special projects related to consumer protection issues  

Minimum qualifications:

• A bachelor's degree 
• A minimum of 2 years of relevant work experience in consumer protection, compliance, or customer service with a degree
• A minimum of 5 years of relevant work experience in consumer protection, compliance, or customer service without a degree
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to handle multiple cases
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
• A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting)

Desired qualifications:

• Knowledge of solar energy concepts and terminology
• Prior experience in consumer protection and/or customer call center operations
• Proficiency in Spanish, including written communication
• Experience with Salesforce

Compensation to commensurate with experience with the pay band of $69,000 - $79,000/Annually