Offer summary

Qualifications:

Experience in Quality Assurance within a customer service environment., Strong communication and coaching skills to train and support the team effectively., Ability to analyze feedback and implement actionable improvement plans., Proficiency in English; additional languages are a plus..

Key responsabilities:

Conduct quality checks on calls and chats within the remote team to ensure high service standards.

Organize and lead regular online training and refresher sessions for remote and on-site teams.

Hold one-on-one coaching sessions to address weak areas and develop improvement plans for team members.

Maintain and update the Customer Service Knowledge Base, including creating instructions and briefing the team on changes.

Job description

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed.

We are looking for a Quality Assurance and Training Manager to enhance our customer service team’s efficiency, knowledge, and performance. If you have a keen eye for detail, a passion for training, and experience in quality assurance, we’d love to hear from you!

Requirements

Responsibilities:

Conduct quality checks on calls and chats within the remote team to ensure high service standards.
Organize and lead regular online training and refresher sessions both for remote and on-site teams.
Hold one-on-one coaching sessions to address weak areas and develop improvement plans for team members.
Maintain and update the Customer Service Knowledge Base, including creating instructions and briefing the team on changes.

Requirements:

Experience in Quality Assurance within a customer service environment.
Strong communication and coaching skills to train and support the team effectively.
Ability to analyze feedback and implement actionable improvement plans.
Experience with customer feedback.
Proficiency in English (additional languages are a plus!).

Benefits