Offer summary

Qualifications:

2+ years of sales or high-end customer service experience, Proven track record in consultative selling or relationship-based sales, Excellent phone presence with clear, professional communication style, Proficiency in CRM and scheduling software..

Key responsabilities:

Convert qualified leads into bookings through a consultative selling approach

Build and nurture long-term relationships with clients through personalized communication

Conduct thorough needs assessments to match clients with appropriate service packages

Ensure seamless communication between clients and the service delivery team.

Job description

This is a remote position.

Schedule:

(40 hours/week), Monday-Friday 8am to 5pm CST
Client Timezone: Central Time (Dallas, TX)

Client Overview

Join a rapidly expanding premium home services company that’s revolutionizing the residential cleaning industry across multiple major markets in North America. This established organization prides itself on delivering exceptional, personalized service while maintaining strong relationships with an upscale clientele. With a focus on growth and customer satisfaction, they’re seeking a dedicated professional to help drive their continued success in the Dallas market.

Job Description

As a Sales & Customer Experience Specialist, you’ll be the vital link between our premium cleaning services and our discerning clientele. This role combines consultative sales with high-touch customer service, where you’ll handle qualified leads and transform them into long-term, satisfied clients. You’ll work with a sophisticated customer base, understanding their unique needs and lifestyle preferences to provide tailored service solutions. This position offers stability with a growing company that values authentic customer connections and rewards performance with competitive compensation including bonus opportunities.

Responsibilities

Convert qualified leads into bookings through consultative selling approach
Answer all incoming calls within 20 seconds, ensuring no missed opportunities
Build and nurture long-term relationships with clients through personalized communication
Conduct thorough needs assessments to match clients with appropriate service packages
Handle scheduling and coordination of cleaning services efficiently
Maintain detailed client profiles including preferences and special requirements
Process and follow up on 7-10 daily qualified leads
Meet or exceed daily sales targets (minimum 1 sale, target 2-3 sales per day)
Ensure seamless communication between clients and service delivery team
Maintain high standards of professionalism in all client interactions