Offer summary

Qualifications:

5+ years of experience in a sales role with full-cycle sales expertise., Experience in field and territory sales, preferably in B2B or B2C Technology and SaaS., Proficient in sales tools like Salesforce, Gong, Outreach, LinkedIn, and ZoomInfo., Strong communication skills and a high emotional intelligence (EQ) are essential..

Key responsabilities:

Identify high-priority leads and craft execution plans to convert them.

Execute the full sales cycle including outreach, demos, and contract negotiations.

Maintain engagement with leads through proactive communication and relationship building.

Collaborate with operations and other teams to align product offerings with customer needs.

Job description

Who Are We?

Have you struggled to reserve that coveted summer camping spot at a state park? Have you wondered why you’re stuck filling out a paper form to renew a permit? What about not being able to reserve your favorite pickleball court from your phone?

Kaizen Labs is redefining government technology and building solutions across parks & recreation, permitting, citizen engagement, and more. We recognize that incumbent software systems are inefficient and sometimes broken. That’s why we believe residents and public servants across America’s 85,000 government agencies deserve access to modern, trusted software that rivals what we use in our daily lives.

Kaizen’s software currently serves ~1.5 million residents across the country and this number will increase to 7 million in the first half of 2025. Some of our partners include the City of Santa Clarita, MetroParks of Butler County, and the Town of Weymouth. Here is a quick video capturing the essence of our work with Pima County, AZ!

Founded in 2022 and based in New York City, we’re backed by Accel and Andreessen Horowitz. Our team of 25 (and growing) is eager to leave a lasting impact on the public services that are so critical to our health, safety, and wellness.

Before You Apply…

This role has a significant travel component to it and requires an individual to have strong autonomy, and an entrepreneurial mindset. This is a high-agency role where you will help drive planning and outcomes for your territory. We have tremendous respect for public servants and empathize with their pain points, so low ego, and high EQ go a long way.

Location

This is a remote-first role, but the candidate must be comfortable traveling across the Midwest. This person will be traveling 50%+ of the time for trade shows/conferences, customer meetings, demos, and in-person jam sessions with the team.

What You'll Do...

Sales Execution & Strategy
- Identify high-priority leads in your territory and craft an execution plan to reach and convert these leads
- Thoughtfully execute the full sales cycle (i.e. cold and warm outreach, leading demos, in-person meetings, proposal management, contract negotiations, and closing) against quotas
- Drive product demos with key stakeholders, identifying their painpoints and needs, and effectively demonstrating our products’ value-add
- Spend up to 50% of your time meeting leads and prospects at conferences and events, developing meaningful relationships, serving as their thought partner for digital transformation, and conducting demos in person
- Maintain engagement with leads through proactive communications
- Innovate established and traditional sales processes in local government to find creative ways of reaching our target customers
Other Ongoing Workflows
- Collaborate closely with operations, partnerships, and other peers on the BD team
- Actively seek out feedback from customers to ensure our product suite aligns with user needs; communicate this feedback to our executive team and engineers
- Develop product expertise, understand the competitive landscape, and stay up to date with industry trends
- Regularly update and maintain our sales CRM

You Will Thrive at Kaizen If…

You appreciate entrepreneurial environments where you have the opportunity to shape processes and offer your opinions
You want to be surrounded by high-EQ, low-ego individuals
You’re scrappy and self-directed and don’t need to wait to be told what to do
You appreciate continuous feedback and collaboration over highly prescriptive and formal feedback
You enjoy being on the road, meeting customers in person, and developing meaningful relationships with customers
You are mission-driven and understand our role in improving the lives of residents and public servants across the country
You possess high attention to detail and excellent organizational skills

What You'll Bring...

5+ years of experience in a sales role, with demonstrated ability to lead full-cycle sales
You regularly conduct customer demos, often without the support of SE
Experience in field and territory sales
Experience in B2B or B2C Technology and SaaS sales
Proficient in sales tools like Salesforce, Gong, Outreach, LinkedIn, and ZoomInfo