IT Delivery Manager

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Essential Job Duties:

• Agile Transformation & Coaching

• Facilitate Agile adoption across IT teams, coaching team members and stakeholders on best practices.

•  Serve as a mentor and Agile coach, promoting continuous improvement and self-organization.

• Provide guidance in transitioning teams from traditional project management to Agile methodologies.

• Partner with IT leadership to drive Agile execution across software development, infrastructure, and DevOps teams.

• Organize and lead Agile ceremonies, including Daily Stand-ups, Sprint Reviews, and Retrospectives.

• Identify and mitigate risks, dependencies, and blockers impacting project timelines.

• Collaborate with Product Owners to maintain a well-defined and prioritized product backlog.

• Act as a key liaison between technical teams and business stakeholders, ensuring clear communication.

• Provide timely updates on progress, risks, and impediments to leadership and key stakeholders.

• Track and analyze Agile metrics such as velocity, cycle time, and team performance to identify improvement opportunities.

• Use Jira, Confluence, and EasyBI to provide visibility into team progress.

• Act as a servant leader, removing obstacles and enabling high performance within IT teams.

• Foster collaboration and accountability to drive successful project outcomes.

• Support team members in developing their Agile mindset and technical excellence.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Competencies

• Agile methodologies, specifically Scrum, Kanban, or SAFe.

• Technical and analytical acumen.

• Strong facilitation, coaching, and leadership skills.

• Effective communication and stakeholder management.

• Time management and organizational skills.

• Ability to drive change and resolve team conflicts.

Education & Experience

• Bachelor’s degree in computer science, Information Technology, or related field.

• Minimum of 5 years of Agile project delivery experience in a technical environment.

• Proven track record in Agile transformation, coaching teams, and driving process improvements.

• Experience working with IT, software development, DevOps, or infrastructure teams.

• Experience working with IT Systems, Network, Voice, or Support teams is preferred.

Knowledge, Skills, and Abilities

• Proficiency in Agile project management tools such as Jira and Confluence.

• Familiarity with software development lifecycles, CI/CD pipelines, and cloud environments.

• Strong analytical skills with the ability to track performance metrics and improve Agile execution.

• Excellent problem-solving and conflict-resolution skills.

• Ability to work effectively with cross-functional teams and stakeholders.

Certificates and Licenses

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or PMI-Agile Certified Practitioner (PMI-ACP) preferred.