Offer summary

Qualifications:

Associate’s degree with 4 years of relevant experience or Bachelor’s degree with 2 years of experience in healthcare systems, regulatory compliance, or quality management., Experience in quality improvement auditing, data analysis, and project management is preferred., A Human Services degree and experience in a managed care environment are advantageous., Must possess a valid driver’s license and reside in North Carolina..

Key responsabilities:

Support the quality management department in achieving and maintaining national accreditation.

Collaborate with colleagues to ensure procedural changes are documented in organizational policies.

Assist in internal monitoring and evaluation to ensure compliance with accreditation standards.

Measure and track performance indicators through ongoing assessments of the organization.

Job description

Pay Plan Title: Coordinator

Working Title: Coordinator - Performance Improvement

Cost Center: 49/Quality Management

FLSA Status: Exempt

Posting Salary Range: $53,045 -$66,837

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources has a career opening for a Performance Improvement Coordinator to join our Quality Management Team. This positions primary responsibilities include various quality assurance and quality improvement job activities throughout the organization. This position reports to the Head of Performance Improvement. The Performance Improvement Coordinator will handle and process sensitive, complex, and confidential information with discretion and professionalism while applying organizational skills to provide support for departmental goals and initiatives.

On a typical day, you might:

Support the quality management department with the organization’s achievement and on-going maintenance of national accreditation.

Work with colleagues across functional areas to ensure that process and procedural changes are reflected in organizational documents such as policies and procedures.

Assist with internal monitoring and evaluation of activities as needed to ensure compliance with accreditation standards and State requirements. In collaboration with other functional areas of the organization this position is responsible for measuring and tracking various performance indicators through ongoing assessment of the organization.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

Typical working hours are 8:30am-5pm

A remote work option available for most positions
Health Insurance - no premium for employee coverage
Flexible Spending Accounts
Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
401k with 5% employer match & immediate vesting
Public Service Loan Forgiveness Qualifying Employer

Qualifications:

Education/Experience:
Associate’s degree and a minimum of four (4) years of experience in at least two of the following areas: healthcare systems, regulatory compliance, quality management or quality improvement auditing/routine monitoring, health and safety, incident reporting, mediation/problem resolution, data analysis, public speaking, group facilitation, advocacy, and/or project management.

Bachelor’s degree and a minimum of two (2) years of experience in at least two of the following areas: healthcare systems, regulatory compliance, quality management or quality improvement auditing/routine monitoring, health and safety, incident reporting, mediation/problem resolution; data analysis, public speaking, group facilitation, advocacy, and/or project management.

Equivalent combination of education/experience.

Preferred Education/Experience:
Human Services degree.
Experience in a managed care environment.

Experience in a QA/QI related position and previous participation in a national accreditation process.

License/Certification:
Must have a valid driver’s license

Location:
Remote within North Carolina.
Must reside in NC to be considered for remote status.

Deadline for application: April 24, 2025 at 11:59 PM

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

Employer Name
1. Dates of service (month & year)
2. Average number of hours worked per week
3. Essential duties of the job as related to the position you’re applying for
Education
1. Degree type
2. Date degree was awarded
3. Institution
Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed.

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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