Full Stack Developer

Location requirements

Remote, USA – work from home

Why this job is exciting

We are seeking an experienced Full Stack Developer to design, develop, and maintain integrations between IT Service Management (ITSM) platforms in alignment with ITIL best practices. The ideal candidate will have a strong background in Development, Automation, RESTful API Integration, and ITSM workflows, ensuring seamless data flow and functionality across systems while enhancing IT service delivery.

Key Responsibilities:

• Design and Development:
  • Build, test, and deploy integrations between ITSM platforms (e.g., ServiceNow, ConnectWise, BMC Helix, JIRA, Freshservice, etc.) using APIs, web services, and middleware tools.
  • Create and manage workflows, automation scripts, and data transformations to align with ITIL principles.
• Requirements Gathering:
  • Collaborate with stakeholders to understand business needs, data requirements, and ITIL processes like Incident, Change, Problem, and Configuration Management.
• Platform Expertise:
  • Configure ITSM tools for integration points, including ticket synchronization, asset management updates, and event monitoring systems.
  • Implement Single Sign-On (SSO) and other identity management integrations.
• Quality Assurance:
  • Develop test plans for integration workflows, ensuring data integrity and system reliability.
  • Troubleshoot and resolve integration issues, minimizing downtime and disruptions.
• Documentation and Compliance:
  • Maintain comprehensive documentation for all integrations, including workflows, code, and system configurations.
  • Ensure compliance with ITIL frameworks and organizational policies.
• Continuous Improvement:
  • Identify opportunities to optimize integrations, improving performance and scalability.
  • Stay updated on ITSM platform updates, industry trends, and new technologies.

Qualifications:

• Education:
  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Experience:
  • 3-5 years of experience in ITSM tool development and integration.
  • Proficiency in at least one ITSM platform (e.g., ServiceNow, Jira Service Management).
• Technical Skills:
  • Strong programming skills in languages like Python, Ruby, JavaScript, or Java        
  • Demonstrable experience with developing and administering highly integrated systems that maintain state across workflows and tools
  • Experience with and knowledge of CI/CD Processes and Strategies. 
  • Expertise in REST/SOAP APIs, JSON, and XML.
  • Familiarity with integration tools like Mulesoft, Dell Boomi, or Azure Logic Apps.
  • Knowledge of ITIL processes and frameworks.
• Soft Skills:
  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication skills to collaborate with cross-functional teams.

Preferred Skills:

• Experience with message queuing systems (e.g., RabbitMQ, Kafka).
• Certifications in ITIL (e.g., ITIL Foundation) or specific ITSM tools (e.g., ServiceNow Certified Developer).
• Knowledge of cloud platforms and hybrid IT environments.

Pay and Benefits 

This is a full-time position located in the United States and performed remotely with limited travel.   

Estimated Starting Salary  Range: $125,000 - $150,000 annually, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)      

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:  

• Four weeks of annual accrued PTO   
• Seven paid national holidays  
• Medical, dental, vision options   
• Company-paid life insurance, short and long-term disability   
• Voluntary benefits such as critical illness and accident   
• Voluntary Legal Shield and identity theft protection    
• Discretionary annual 401k match plan  
• Generous employee referral bonus plan  
• Employee Assistance Program  
• Access to over 90,000+ courses in ADP My Learning    
• StandOut employee engagement tools  
• Eligible to apply for a Pluralsight license  
• Eligible to apply for NexusTek Technical Academy or Leadership Academy  
• We’re happy to provide our full benefits guide at any point in the process!

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process - Typical interview process for this role:

Application Stage - Thanks for showing interest!

• Submit your application

 Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you

Interview Stage - We’ll dive into your experience more in depth

• 30-60 minute interview with Hiring Manager (virtual)
• 30-60 minute interview with additional team member
• 30 min follow-up Hiring Manager interview or team members as availability allows. 
• References – 3 professional references at least one direct supervisor 
• You are welcome to request additional conversations with team members you didn’t get to meet during the process 

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page:  https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US