Service Scheduling Coordinator

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Service Scheduling Coordinator! 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location:  Remote - US/USA

Summary:

As a Service Scheduling Coordinator, you will be responsible for supporting customers by coordinating the scheduling of inspection work orders, including fire inspections, CO inspections and annual recurring inspections. Contact customers regarding trouble notifications and attempt to resolve and/or schedule service when needed. 

What You'll Do:

• Coordinate with customers and schedule service tickets to include fire inspections, CO inspections and other annual recurring inspections.
• Review and research accounts based on reports indicating open work orders, contact customers and provide technical support to resolve and/or schedule as needed, including any warranty and device replacements.
• Support field service technicians as needed.
• Create and schedule service tickets for new or ongoing account troubles, while reviewing the schedule for optimal routing, proper technician skillset, and creating any follow up actions as outline by the job.
• Manage the schedule daily, in a fast-paced environment, for high priority accounts and repeat issues to ensure the resolution and a positive customer engagement.

What You'll Need:

• High School diploma or Equivalent with 1-2-Years of Relevant Customer Service or Scheduling Experience:
  • Able to understand our business processes and follow instructions.
• Communication Skills:
  • Able to communicate effectively and professionally to customers.
  • This includes but is not limited to:
    • Displaying an upbeat and respectful demeanor, demonstrating patience, empathy, soft skills, effective listening, and adapting to our different customer dialects.  
  • Written and verbal communication skills; ability to communicate with customers in a variety of ways such as via telephone, email, chat.
• Decision Making:
  • Able to make sound decisions and be accountable for the decisions made.
  • Decisions are often made using deductive reasoning and negotiating an acceptable resolution-always doing the right thing for both our customers and our business.
• Microsoft D365:
  • Company-specific monitoring center software for CRM and scheduling.
  • Able to become proficient in these business systems in order to demonstrate competency with company specific processes and procedures.
• Technical Skills:
  • Have basic technical ability to understand and explain necessary steps to customers.
  • Must complete ADC Technician Certification training within 90 days.
  • Have basic technical ability to understand and explain necessary steps to customers.
  • Be able to work across multiple platforms seamlessly and efficiently.
• Licenses/Certifications:
  • State licenses and technical certifications as needed to access customer accounts.
• Remote Workplace:
  • Able to work from home (Vector-provided equipment) without distraction.

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive Compensation with Incentive Eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.