Offer summary

Qualifications:

Higher technical or industrial education or equivalent required., Bilingual in French and Italian; knowledge of a third language is a plus., Proficient in MS Office and CRM or ERP systems., Strong listening, interpersonal, and persuasive skills are essential..

Key responsabilities:

Implement the sales strategy to achieve divisional objectives and goals.

Manage a portfolio of French and Italian customers, potentially supporting other European countries.

Build and manage sales opportunities from lead to customer order using computerized processes.

Collaborate with other departments to provide excellent customer support and experience.

Job description

As part of the roll-out of its new NBS Next growth framework, Nordson is looking for an Inside Sales Associate (m/f/d) to backfill an open position in the area of north Italy, so the new team member will cover France and Italy remotely.

Mission:

Reporting directly to the Channel Manager, he/she implements the sales strategy to achieve the Divisional objectives and goals set. He (she) manages a portfolio of French and Italian customers potentially supporting other European countries as well.

Duties:

A good listener and persuader, the Inside Sales associate addresses customer needs, and recommends technical solutions.

With good elocution skills, he/she must also be able to formulate concise and forceful arguments. To achieve this, the Inside sales representative must be at ease on the telephone, and CRM computer tools. He/she builds and manages a portfolio of sales opportunities which he/she monitors supported by the company's computerized processes from the lead through to the customer order. The Inside Sales representative must be an empathetic negotiator, good listener and capable of building a lasting relationship with his or her contacts.

We are looking for an autonomous, organized, rigorous, tenacious and results-oriented team player. The job requires positive interaction with other departments as Service, Hotline and Field Sales, with the aim of providing excellent support and customer experience.

Profile required:

Hard Skills:

Higher technical/Industrial education or equivalent
French and Italian bilingual skills necessary, a third language would be of high value
Compliance with computerized processes (MS Office, CRM or ERP)
Listening and interpersonal skills (adapt your sales pitch to the customer's profile and reactions)
Sales and technical argumentation (persuasiveness, adaptability, tenacity)
Determination, ability to be listened to and to obtain answers
Diplomacy, and ability to respond to customer objections without ever losing composure
Ability to work as part of a team

Soft Skills: